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Souvik Ghosh

264 followers

Kolkata, West Bengal, India

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Timeline
About me
Technical Support Engineer at VMware | Ex TCS
Education
- Bengal Institute of Technology
  2008 - 2011
  Diploma in ETCE
- KALNA MAHARAJAS HIGH SCHOOL
  2006 - 2008
  Higher Secondary(10+2)
Experience
- HCL Infosystems Ltd.
  Aug 2011 - May 2013
  Providing Customers support and service of their desktop,laptop and servers, networking issues. Giving the best solutions and achieve the feedback customer support engineer field job
  - Associate customer Engineer Trainee
    Aug 2011 - May 2013
  - Associate
    Aug 2011 - May 2013
  - Associate
    Aug 2011 - May 2013
- Pyramid Technical Staffing Solutions
  May 2013 - Aug 2014
  Desktop Support,Remote Support, Helpdesk Coordinator/Engineer
  Key Responsibility:Supporting Enterprise customers on phone and remotelyRegister and close all customer complaints. To log calls with vendorsOutlook Configuration and its troubleshootingsDesktop Configuration Management Remote and on-site troubleshootingProvide Support for Hardware and OS / Standard Operating EnvironmentManaging User ProfilesSoftware Installation and Maintenance Administering user permissions, Managing patches andFile Sharing Program
- Netconnect Global Private Limited
  Aug 2014 - Apr 2016
  Desktop Support Engineer
- Tata Consultancy Services
  Apr 2016 - May 2022
  IT Analyst
- VMware
  May 2022 - now
  Technical Support Engineer
Licenses & Certifications
- ITIL Foundation Level
  PeopleCert
- Microsoft Certified Professional
  Microsoft
  Nov 2017