Murtaza Khan

Experience

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  Mobilink

  Oct 2007 - Dec 2012

  Tariff Specialist (Prepaid IN Charging Platform)

  • Tariff implementation on Intelligent Network • To coordinate with DWH,BI teams to cater any change in CDR structure• Engaged with Marketing and Strategy depts. in end to end development and deployment of new products / services• Network element and Numbering levels definitions on Intelligent Network• IR operator definitions in prepaid charging system• Credit note calculation for wrongly charged subscribers• Testing and CDR verification for new promo launches• New product launches (packages and services)• Validation of new features of prepaid billing system • Large accounts definitions on PSA• GPRS, MMS tariff definitions and IR SMS addition• APN definitions• Support to Marketing and customer care teams in daily tasks Show less

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  VEON

  Dec 2011 - Aug 2018

  • End to End solution designing for commercial requirements within BSS & OSS domain • Project management & solution delivery • Business Configurations and tariff implementation on Ericsson CS 5.2 and Netcracker Billing system (RBM 5.0) • Solution implementation with respect to product catalogue and System integration • Systems capacity planning • To design and cater other systems integration requirement with Billing and IN • CAPEX management • Planning timely system upgrades • Understanding and transforming business requirements to technical details regarding prepaid and postpaid charging and billing system for downstream Systems • Performing regular audits to check data inconsistencies and discrepancies • Data management, sharing and control with multiple teams from billing systems • Perform data quality health checks to ensure quality information • Liaise with vendor for development of new rules and change requests • Develop and provide data modules for the visibility of offers and products to customer care in CRM Show less

  • Manager Charging & Billing

    Jan 2017 - Aug 2018

  • Assistant Manager Charging & Billing Planning

    Dec 2011 - Dec 2016
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  Ericsson

  Aug 2018 - Jan 2024

  • Planning & Managing daily Billing and Mediation operations • Billing & Mediation Projects delivery • OpenCode USSDGW system Planning & Projects Delivery • Huawei CPS top-up system planning & projects Delivery • Commercial Product & Service Delivery • E2E Solution Designing • Operations Optimization • VAS Product Support • Mobile Financial Money Product & Services Support • Capex Management • Opex Management • Process GAP analysis and recommending improvements • Coaching and leading team for issue resolution • Periodic System Upgrades • Cost effective solutions to customer problems/requirements • Daily, Weekly and Monthly reporting to customer of all KPIs and Achivements • Customer engagement on regular basis for better visibility of the important updates • Vendor Management • Change Management • Addressing customer’s pain points Show less

  • Stream Head IT BSS Planning & Operations

    Apr 2020 - Jan 2024

  • Manager Channel Integration & Billing

    Aug 2018 - Apr 2020
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  Systems Arabia

  Jan 2024 - Jul 2024

  Vice President | Program Director Digital Transformation

  • Oversee the overall program, ensuring that it is well-structured, meets the defined objectives, and stays within scope and budget• Create and maintain a detailed project plan, outlining tasks, timelines, and resource requirements• Monitor and report on project progress, identifying and addressing any potential issues or roadblocks• Assemble and lead a cross-functional team of consultants, subject matter experts, and other professionals• Foster a collaborative and positive team culture to enhance productivity and innovation• Provide guidance on selecting and implementing appropriate technologies to meet the client's needs• Identify potential risks and challenges associated with the digital transformation program• Develop risk mitigation strategies and contingency plans to address unforeseen issues• Ensure that the implemented solutions meet quality standards and align with the client's requirements• Implement a robust testing and validation process to guarantee the reliability and effectiveness of the digital transformation initiatives• Evaluate the success of the digital transformation initiatives and identify opportunities for continuous improvement Show less

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  Stc

  Nov 2024 - now

  Technical Project Professional