Fuad Alramahi

Experience

• 

  Jordan Kuwait Bank

  Mar 2018 - now

  •Meet with system users to understand the scope of projects.•Work with software developers and project support teams.•Identify business requirements.•Plan projects.•Monitor applications and software systems.•Carry out stress testing, functional testing, and scalability testing.•Write and execute test scripts.•Run manual test.•Test in different environments including web and mobile.•Write bug reports.•Review documentation.•Work towards departmental and project deadlines.•Provide objective feedback to software development project teams.•Troubleshoot and problem solve.•Present findings to software development and business user teams.•Work on multiple projects at one time.•Document analysis.•Liaise with project teams in other parts of the world.•Communicate findings to technical and non-technical colleagues.•API testing. Show less •Identifying customer needs and cross-selling suitable solutions and products.•Providing banking product details to customers efficiently concerning organizational needs and plans.•Management and resolve customer complaints. •Identify customer needs, research issues, resolve complaints, and provide solutions. •Doing technical maintenance services to customers' accounts and other electronic services. •Training other agents on how to deal with customers' inquiries and solving customers' problems and issues efficiently, providing assistance to other colleagues. Show less

  • Systems Quality Control Officer

    Sept 2022 - now

  • Senior Contact Center Agent

    Mar 2018 - Aug 2022