Diego Velandia

Experience

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  It Puntos Naranja

  Oct 2009 - Jan 2012

  Software Developer

  - SW development ASP.net, C#, VB.net, SQL server,- XML, JavaScript- Telerik- Transactional SW- ISO 8583- Windows Server- Web services- IIS- Joined the company as an intern. Hired afterwards.

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  Fundacion de la Mujer

  Feb 2012 - Aug 2012

  Analista de Desarrollo de Aplicaciones

  SW Developer Engineer at this financial company. - Developed several interfaces that interact with SQL Server database.- Maintenance and new developments for the company's intranet which is developed in ASP.Net and C #- Documentation of modules and support activities.

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  Pret A Manger

  Nov 2012 - Dec 2013

  While studying English - Team Leader

  Non professional Job experience - English language training. Duties:o Coordinate and schedule the staff's activities.o Ordering goods and supplies needed for the proper functioning of the store.o Responsible for counting and banking of the tills in the store. For instance, Input and output of money from the safe.o Solving any problems and mishaps presented by staff or by customers.o Constant communication with the general store manager.o Development of reports submitted to the operation manager of the store. Show less

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  NICE Ltd

  Jul 2014 - now

  Technical/people manager at NICE• Manage client relationships and oversee Professional Services Engineers to ensure client success • Direct management responsibility over a team of ~10 Professional Services Engineers who are responsible of NICE Solutions delivery• Manage internal/external escalations • Ensure successful delivery – Escalation review, conduct lesson learned. KT sessions created by the team and for the team. • Review team’s daily status reports, identify process improvement, best practices etc. Communicate with stakeholders on risks and action items.• Drive team for excellence.• Follow up on possible risks during the engineer’s implementation• Sync up calls with other management within the organization• Participate on software improvement process / Work with Product house and R&D on product improvement. Have meetings with Product managers, documentation team and product house management to communicate field issues and highlight improvement areas• Work on Monthly reports for projects and team performance• Review sold effort on projects, raise the flag when not accurate. Review estimated effort on projects. Review project’s solution design to understand deliverables and make sure it’s within Team’s scope• Team’s product enablement, Alpha, trainings, new processes - product’s features. Define scope and steps for the team.• Work on Resource assignment to projects and PMO escalations.• Conduct 1:1 monthly meeting with the team / Performance review (KPI), mentoring, etc.• Conduct Team meetings – review processes, manage communications, wellbeing etc.• Motivate engineers by encouraging them to share their knowledge and expertise with the rest of the team • Prepare payroll events for payment. Coordinate vacations, OTs, sick leaves, etc.• Work on career path for the team• Interview new hires, perform technical, language and soft skill assessments.• Identify possible deserters and update/take actions. Show less

  • Sr. Professional Services Manager

    Jul 2018 - now

  • Professional Services Engineer (PSE)

    Jul 2014 - Jul 2018