Elizabeth P.

Experience

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  The European Film Showcase - West Wind (2017) Vsevsad Landscape Design (2018-2019)

  Sept 2016 - Jul 2018

  SMM/PR manager

  ◉ Planned and executed a successful PR and SMM campaign for the European Film Showcase at the West Wind Festival, resulting in increased attendance and engagement.◉ Managed social media accounts for Vsevsad Landscape Design, creating and sharing engaging content, and growing the following.◉ Generated and implemented ideas to enhance and expand Vsevsad Landscape Design's event offerings.

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  Raindrops Inc

  Aug 2018 - May 2022

  ◉ Generated 49 million rubles in revenue over 3 years as a solo sales representative.◉ Negotiated and closed large orders with quantities of up to 300,000 copies, which were shipped over the course of a year.◉ Reduced the time to close deals by 20% by optimizing document preparation and logistics processes.◉ Sales and service professional with a proven track record in printing.◉ Manages client relationships, provides consulting, ensures satisfaction.◉ Assists with cost calculation, phone calls, WordPress editing. Show less

  • Head of Sales

    Jul 2020 - May 2022

  • Sales Manager

    Aug 2018 - Jul 2020
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  Allcorrect Group

  May 2022 - Oct 2022

  LQA Testing Project Manager

  ◉ Managed all phases of the project lifecycle, including leading and managing multiple testing teams of 2-24 multilingual testers.◉ Successfully delivered 12-language projects, including two AAA-level, on time and within budget.◉ Developed and implemented test plans and strategies for multilingual projects.◉ Preparing LQA reports and post-mortem analysis

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  Careerum

  Dec 2022 - Oct 2023

  Project Manager

  ◉ Increased customer support department efficiency by 12%. Analyzed customer support department statistics and identified trends in customer inquiries. Suggested new hours of operation, which increased the number of customers contacting during business hours. Implementation of the proposal led to increased customer support department efficiency.◉ Implemented a chatbot from scratch to process initial customer inquiries and collect leads. That reduced average operator response time from 20 to 1.5 minutes. Integrated all customer inquiries from Telegram. WhatsApp. and website chat into a single app.◉ Successfully onboarded and trained 3 new employees for support and sales manager positions.Provided support to users on product selection, technical issues, service usage, registration in the partner program, and bonus awarding.◉ Collected and analyzed user feedback on user experience.◉ Analyzed user inquines. organized data collection, tracked metrics, formulated improvement hypotheses, and implemented best practices. Show less

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  Cointelegraph

  Jan 2024 - Feb 2025

  Project Manager