Justin Hein

Experience

• 

  United States Air Force

  Jan 2005 - now

  • Managed daily operations of a 38-member team of cyber security professionals, ensuring all operations ran smoothly and efficiently resulting in being recognized as organizations top Senior Manager for 2022.• Spearheaded the launch of a new cyber operations division by developing a comprehensive operations plan and setting up policies and procedures to manage risk on twenty-seven specialized cyber platforms.• Simplified Subordinate Authorizing Official system risk assessments by developing an Interconnection Security Agreement template to identify key areas of concern based on organizational risk tolerance and appetite. • Oversees AF requirements for Congressionally mandated Comply-to-Connect program. Delivered quarterly program updates to DoD Chief Information Officer. Worked with senior executives to create a 5-year strategic plan to interrogate and secure 1.4M unclassified and classified network devices across 185 global locations.• Selected as Air Force enlisted representative and temporarily assigned to re-write Cyber 300, an advanced Professional Continuing Education course. Validated eighty-nine earlier and eleven new knowledge, skills, and abilities, wrote an updated course purpose statement, developed course goals, and focus areas designed for the development of 5,000 senior cyberspace professionals (O-5, GG-13, E-8 and higher).• Worked with stakeholders to ingest cyber requirements into the Air Forces’ Big Data Platform to identify network posture across 185 locations providing real-time cyber security visibility to Chief Information Officer.• Led team for 3-months on a 4-year Vulnerability Management Technical Order (Corporation strategic guidance) update incorporating emerging IT trends streamlining 187 organizations to corporations’ best security practices.• Steered the corporations Cyber Readiness weekly meeting agenda with over three hundred stakeholders. Show less • Directed an organization with twenty-six personnel, supervised five department managers performing Information Assurance, Security Operations Center, mobile AOC communications, H/VAC & Electrical Power operations.• Led Security Operations Center through seventeen incident response activities, including investigation, containment, & remediation of security incidents. Recognized as organizations top Senior Manager of the Quarter.• Oversees network threat and mission analysis and employs countermeasures using Cyberspace Vulnerability Assessment/Hunt (CVA/H) system, Elastic Beats, and other specialized resources.• Managed 3-week system and security evaluation of next-generation automated mission debrief platform and recommended eighteen fix actions prior to system implementation throughout corporation.• Plans initial communications deployment of assets to support special cyber missions in South America.• Developed organizations incident response plan to recover from cyber events.• Validates system upgrades for compliance and security vulnerabilities. Works with department managers to resolve gaps in security resulting in clearing over ten-thousand system attack vectors. Show less • Hand-selected over 10 senior managers for newly created position. Led 9 personnel who performed Human Resource functions, quality assurance, personnel and equipment evaluations, managed organizations operation and maintenance budget for a 112-member organization.• Developed and implemented a comprehensive Human Resource (HR) guide ensuring that 100% of 112 promotion packages and appraisals were correct and completed before the organization’s promotion board deadline.• Conducted personnel evaluations to certify eighty-seven technicians on 2,000 tasks in support of a $55M system.• Performed trend and analysis on a 7-month system fault. Isolated root cause in under 1-week and worked with stakeholders to resolve firewall issue cutting technician trouble tickets system access time from 5 minutes to less than 10 seconds.• Managed planning, prioritization, and implementation of a $1.7M fiscal year budget to include travel, office supplies, weapon system equipment, IT modernization efforts, contracts, and personnel training efforts.• Modernized the accountability and lifecycle of all IT equipment for the 612 Air Operation Center and deployable communications equipment by standing up a centralized work-center with 3-members to manage the process ending the added duty responsibility for twenty-six service members.• Evaluated twenty-five program administrators who managed Emergency Management, Safety, Unit Fitness Program Management, Records Management, DoD 8570, and other programs achieving an “Outstanding rating” during organizational 3-year compliance inspection. Show less • Led a team of 26 IT professionals in daily operations, maintenance, and implementation of innovative IT solutions for the $55M Falconer Weapon System. Recognized as organizations top Senior Manager of the Year for 2019.• Steered 42-member consisting of 4-teams emergency ‘Log4j’ critical vulnerability remediation team. Manually upgraded 253 specialized systems around the clock in 3-days versus 6-week planned upgrade.• Managed 12 Agile Release Events to accelerate weapon system IT upgrades resulting in being recognized by the Special Program Office as the #1 of 26 weapon systems in the AF enterprise. • Directed 110 personnel with Command Cyber Readiness Inspection efforts. Established organization program, managed 1K POA&Ms, vulnerability remediation efforts on 1.2K unique systems, and implemented quarterly Defense Information Systems Agency-mandated Security Technical Implementation Guide (STIG).• Led operations during COVID-19. Automated Operating System installs, created virtual collaboration environment for operational and staff meetings resulting as being named General Rawlings Team of the Year for the Region.• Contracting Officer Representative (COR) for $1.2M contract. Evaluated contract performance and provided weekly reports. Executed Corrective Action Reports (CAR) when performance did not meet intended quality thresholds. Show less • Led thirteen military and civilian personnel in daily operations on a $70M network with a 10-terabyte storage system, 4K IT incident tickets annually for 5.5K customers. Recognized as organizations IT professional of 2017.• Managed Assured Compliance Assessment Solution (ACAS) suite. Performed weekly vulnerability scans to find and remediate open vulnerabilities on two networks, 5.5K endpoints. Utilized Tanium and ARAD to assist in process.• Ensured 472 Military Technical Orders (MTO), Time Compliance Network Orders (TCNO), were executed to meet corporation security compliance directives with a 97% on-time rate achieving “Best in district” accolades.• Innovated a secure virtual private network accessible share drive resource supplying extra storage space and remote access to 250 organization leaders enabling telework capabilities. Lauded by Organization CEO.• Executed duty as Change Configuration Board member to evaluate and approve all network change requests. Tracked life cycle of each request and coordinated with multiple high-level organizations for implementation.• Hand-selected and temporarily assigned for three-weeks to lead seven-member night support team responsible with ensuring all communications systems were functional and operating as intended.• Recognized by Regional cyber inspection team during 3-year regional compliance evaluation with a "Team of Excellence" award for organizations’ Outstanding vulnerability management program. Show less • Led a 6-member team with managing network change requests lifecycle for a $70M enterprise network through Automated Information System, local change management plan, Air Force policies and procedures.• Coordinated and evaluated all network change request actions between 133 points of contacts at the AF-largest base, regional network operations center and other DoD entities.• Accelerated change by fixing inefficiencies in the change request approval process through delegating network modification approval downward from the CIO to respective subject matter experts. This shortened initial project approval down by 2-weeks increasing flexibility to $910M Test and Evaluation operations portfolio.• Temporarily assigned as Department Manager, Communications Focal Point leading an 8-member 24/7 operations department. Oversaw communication support growth from one hundred to 3.5K users. Tracked trouble tickets throughout its lifecycle and prioritized IT support actions and response with sixty-two Tier 1/2 technicians.• Streamlined new organization IT requirements by developing a SharePoint on-boarding project site. Worked with stakeholders to understand unique requirements, assigned tasks to applicable work center, and managed project until completion resulting in being recognized as organizations top professional of the quarter for 2015. Show less • Sole Special Access Program (SAP) system and desktop administrator providing 24/7 support for a team of over one hundred security and operational specialists across multiple geographically separated locations. • Performed Special Security Officer duties by coordinating eighteen clearance upgrades, validated 83 clearance investigations, and submitted polygraph requests in support of the nation’s highly classified program portfolio. • Verified account paperwork to ensure “need-to-know” access and training requirements were achieved.• Performed COMSEC re-keys of network devices using Simple Key Loader (SKL) to ensure secure communications.• Ensured facility accreditation by coordinating with specialized law enforcement to evaluate emergency response times met required security thresholds. Wrote After Action Report to identify deficiencies and built way forward.• Developed and managed information security policies, standards, and weekly audits to ensure compliance with security requirements. Recognized as organizations top middle-management professional of the quarter.• Worked with multiple 3-letter agencies to quickly accredit and authorize a temporary secure working area for the Commander, United States Central Command. Lauded for professionalism. Show less • Managed $5.5M theater deployable communications package including installation, maintenance, software patching, system upgrades and troubleshooting of communications systems. Recognized as organizations IT professional of the year for 2010 & 2011 and Regional IT professional of the year for 2012.• Established comprehensive COMSEC program operating instructions ensuring 100% accountability of over 1K cryptographic keying materials resulting in zero write-ups during four semi-annual compliance inspections.• Temporarily assigned as Supervisor, Communications Support at forward-operating location. Managed COMSEC support for all network devices while also traveling to high-risk locations for re-supply missions.• Supervised team of six professionals providing desktop, phone and printer support for 350 personnel.• Performed site-surveys, and pre-deployment planning of communication network employments in various terrains and theaters. • Developed standard operating procedures and training materials for six junior members resulting in qualifying them 3 months ahead of corporation standard. Show less • Managed, diagnosed, analyzed performance, and availability on $205M enterprise network using NetIQ Application Manager and SMARTS InCharge network management tools supporting 320K users at 58 locations.• Set-up first deployment of network monitoring capabilities at forty-two locations for West Coast operations enabling proactive network performance and response to solve issues prior to becoming critical network outages.• Completed Time Compliance Network Order by verifying and/or implementing 276 network monitoring protocols ensuring 100% compliance three-days ahead of organizational deadline.• Hand-selected and temporarily assigned to another organization responsible for the account creation and providing desktop support to two-thousand members and coalition partners during a 3-week surge in operations. Show less • Lead Communications Security (COMSEC) accountant for regions second largest account with 12K cryptographic material and two-person control material. Promoted 6-months early ahead-of-peers for superior performance.• Performed semi-annual inspections evaluating seventy-three sub-accounts and three geographically separated organizations program management and recommended program fix actions to ensure strict compliance.• Worked with account manager to define requirements and ordered new COMSEC material through various Controlling Authorities converting physical key tapes to electronic saving 200 man-hours per year.• Managed daily operations of Electronic Key Management System and performed daily and weekly back-ups.• Overhauled COMSEC Responsibility Officers (CRO) training by incorporating hands-on and performance assessments which ultimately decreased program write-ups by 23% in less than 3-months for 63 CROs.• Managed base Cryptographic Access Program (CAP) ensuing enrollment and compliance for three-hundred users. Show less

  • Senior Enlisted Leader, Communications Directorate (16 AF/A6)

    Feb 2024 - now

  • (Senior Policy Manager) Division Senior Enlisted Leader, Cyber Operations (16 AF/A6O)

    Jun 2022 - Feb 2024

  • (Senior Operations Manager) Flight Chief, Special Missions (612 ACOMS)

    Oct 2021 - May 2022

  • (Director of Staff) Superintendent, Commanders Programs (612 ACOMS)

    Oct 2020 - Sept 2021

  • (Senior IT Operations Manager) Section Chief, AOC Systems Administration (612 ACOMS)

    Jun 2019 - Sept 2020

  • (Department Manager) NCOIC, Cyber Systems Operations (100 CS)

    Jun 2016 - May 2019

  • Department Manager, Change Management (96 CS)

    May 2014 - May 2016

  • (Lead ISSO) Deployed Integrated Joint Special Technical Operations Sys Admin & Security Manager

    May 2013 - May 2014

  • Supervisor, Theater Deployable Communications (728 ACS)

    Jun 2010 - Apr 2013

  • Enterprise Services Technician (561 NOS)

    Apr 2009 - May 2010

  • COMSEC Accountant (31 CS)

    Mar 2006 - Mar 2009

  • Deployed Third Country National Escort

    Jan 2007 - Jun 2007

  • Equipment Control Technician (17 CS)

    Jan 2005 - Feb 2006