Talk to sales Try for Free
Abdul Samee Mohammad

Abdul Samee Mohammad

Customer Care Executive

Followers of Abdul Samee Mohammad2000 followers
location of Abdul Samee MohammadHyderabad, Telangana, India

Connect with Abdul Samee Mohammad to Send Message

Connect

Connect with Abdul Samee Mohammad to Send Message

Connect

  • Timeline

  • About me

    Programmatic Senior Account Manager- Programmatic Buying |Media Buying |Campaign Manager |Marketing Specialist |Programmatic Advertisting |Digital Marketing |Brand Growth

  • Education

    • Shah jehan college

      -
      Master of Business Administration - MBA Marketing

    • Shadan College Of Engineering And Technology

      2007 - 2011
      Bachelor of Technology (B.Tech.) Electrical and Electronics Engineering

    • Madina Public School

      2003 - 2005
      SSC

    • International Indian School Dammam

      1994 - 2003

    • Narayana Junior College - India

      2005 - 2007
      Board of Intermediate Maths, Physics and Chemistry 80%

  • Experience

    • 24/7, Inc

      Mar 2012 - Oct 2012
      Customer Care Executive

      Handled Customers from USA for their general Queries, Billing Queries and Technical Queries with Dish Network.

    • Maged Al Mekati Co. Ltd.

      Mar 2013 - Feb 2015
      Sales Associate

    • IBM India Private Limited

      Jun 2015 - Oct 2017
      Technical Support Analyst

      1. Service Desk Calls2. Achieved Targets through-out the year with an YTD (Year to Date) of EE (Exceeding Expectation)3. Travelled to UK as part of KT (Knowledge Transfer) for CPW- Dixons Merge4. Process Transition and upskilling team by driving regular trainings on the Merge5. Floor Supervision and Escalation Management6. Handling Team to meet the IDP (Individual Daily Performance)

    • Accenture

      Oct 2017 - May 2020
      DoubleClick Bid Manager Specialist

      1. Subject Matter Expert for Display & Video 3602. Simplifying RTB/DSP (Demand Side Platform) Support3. Programmatic Ad Buying by providing Customers support on Campaigns and reporting/discrepancies, GDPR related issues, and troubleshooting the queries4. Troubleshooting and Campaign management solutions to our client's Sales team, Advertisers,Publishers,SSPs, Agency Trading desks and others who are part of the Digital marketing landscape.5. Working along with Engineering team, in order to help the Clients in the best possible way, by identifying root- cause of issues, and campaign prioritization6. Going through the regular Process updates, and feature launches with the Platform (DV 360) and best practices7. Sharing Product Knowledge and executing training to Upskill Team on the Product Show less

    • Google Operations Center

      May 2020 - Jun 2021
      Subject Matter Expert- Programmatic Buying ( DV360)

      1. Handling L1 team on overall issues facing with Client's campaign2. Updating Team on Key Product Updates3. Training for Agents on handling Top customers and escalations4. Training Team on Product launches and driving team up-skilling project5. Monitoring the Adherence, and Key challenges faced globally and highlighting any bugs/issues effecting Accounts on priority6. Identifying and transition of new SME from selection to gliding into new role7. Leading the SME team in the region with any challenges, queries, and adherence and identifying road-blocks Show less

    • Dentsu

      Jun 2021 - now

      • Programmatic Senior Account Manager, Dentsu Global Services

        Apr 2023 - now

      • Programmatic Account Manager, Dentsu Global Services

        Jun 2021 - Apr 2023

  • Licenses & Certifications