Shubham Rana

Experience

• 

  Microsoft

  May 2015 - Jul 2015

  Intern

  Core Java

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  FICCI

  Nov 2017 - Nov 2017

  Delegate
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  Dell Technologies

  Jul 2018 - Oct 2018

  Senior Associate
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  APTRON Solutions Private Limited

  Nov 2018 - Mar 2019

  IOT
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  Algoscale

  Jan 2019 - Apr 2020

  Software Developer

  •Contributed to Projects by utilizing SQL, Python, AWS Redshift, and AWS S3 for back-end development in CRM integration projects using Django and Python•Performed troubleshooting to address software performance issues and optimize system functionalities•Analyzed client business requirements and processes through document and workflow analysis•Developed and managed the company's client database system, ensuring data integrity and accessibility•Maintained and enhanced back-end infrastructure to support scalable and efficient operations•Gained exposure to ETL (Extract, Transform, Load) processes and Data Flow implementation using tools such as Apache NiFi and DBM •Automated client-side reports using AdWords to streamline data analysis and reporting Show less

• 

  TISCEST Technologies

  Jul 2020 - May 2022

  Founder

  Established and led a software consulting and development organization, overseeing all aspects of business operations, including strategic planning, client acquisition, and project management.Spearheaded the development and delivery of diverse projects, including ecommerce platforms and hotel management systems, demonstrating expertise in software architecture, design, and implementation.Collaborated closely with clients to understand their business requirements, translating them into innovative software solutions that drive efficiency, revenue growth, and customer satisfaction.Managed a team of developers and project managers, fostering a culture of creativity, collaboration, and continuous improvement to deliver high-quality and scalable software solutions.Cultivated strong relationships with stakeholders and partners, ensuring seamless project execution and exceeding client expectations.Implemented best practices in project management, budgeting, and resource allocation to optimize project delivery and achieve organizational goals.Stayed abreast of industry trends and technologies, leveraging emerging tools and methodologies to enhance the organization's offerings and competitive advantage in the market. Show less

• 

  Yellow.ai

  Sept 2020 - Jun 2022

  Business Analyst

  •Implement AI & NLP based Chat Bot solutions by analysing client requirements and documenting optimal implementation strategies •Reduce delivery time by effectively managing allocated resources and optimising workflows to enhance customer experience•Act as a single point of contact for high-value projects, overseeing on- boarding, project management, and successful delivery•Collaborate with stakeholders to gather and document business requirements, ensuring alignment with project goals•Conduct workshops and meetings to facilitate requirements gathering and solution design sessions•Perform analysis on existing systems and processes to identify areas for improvement and automation•Prepare detailed documentation including business requirements, use cases, and functional specifications•Assist in testing and quality assurance processes to ensure solutions meet client expectations Show less

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  Sprinklr

  Jun 2022 - now

  Foster strong client relationships through proactive communication and understanding of client needs•Demonstrate comprehensive product knowledge to effectively advise clients on product utilization and enhancements•Drive product consumption and adoption strategies to maximize client value and satisfaction•Manage contract renewals by identifying opportunities and addressing client concerns to ensure retention•Execute upsell initiatives by identifying expansion opportunities aligned with client objectives•Collaborate with internal teams to address and resolve client issues promptly and effectively•Provide product engineering support and insights to enhance service delivery and client outcomes Show less Collaborated with Customer Success Managers (CSMs) to successfully implement new changes and enhancements, ensuring seamless adoption and utilization of products by clients.Played a key role in product success by creating and optimizing workflows tailored to meet new business requirements and client needs, resulting in improved efficiency and customer satisfaction.Provided valuable support in resolving product and reporting issues, demonstrating strong problem-solving skills and a proactive approach to addressing challenges.Contributed to continuous improvement initiatives by gathering feedback from stakeholders, analyzing data, and implementing actionable insights to drive product enhancements and customer success.Acted as a liaison between cross-functional teams, translating customer requirements into actionable tasks to enhance overall product success and customer experience. Show less

  • Managed Services Consultant

    May 2023 - now

  • Analyst

    Jun 2022 - May 2023