Ecaterina Ioana Nicolae

Experience

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  S.C. Hotel Apollo S.A.

  Jun 2009 - Sept 2009

  Front Desk Officer

  Distributing the tasks to the entire staff based on the instruction received from the front desk manager, facilitating the communication between reception and the hotel staff.In charge with the verification and distribution of the received merchandise, checking the inventory and the functionality of hotel's equipment, ordering and receiving supplies so as to maintain adequate inventory levels.Accomplishments: The proposal to be promoted on a higher position.

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  S.C. Hotel Apollo S.A.

  Jun 2010 - Sept 2010

  Receptionist

  Promoting and selling the hotel’s services.Receive the new clients and communicate with the other departments to ensure customer satisfaction is reached.Invoicing and preparing the statistical reports at the end of the day and at the end of the month.Accomplishments: The proposal to be promoted on a higher position.

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  S.C. Hotel Apollo S.A.

  May 2011 - Sept 2011

  Receptionist – General Manager Assistant

  Organizing and coordinating specific front desk activities, from adding the daily bookings into the system to checking of the payments and the invoices issued.Creating and analyzing the reports at the end of the day and at the end of the month in order to decide and apply new ideas to increase the sales. Solving special situations like complaints and customer requests.Distributing charges to the entire staff of the hotel.Accomplishments: The dedication and the involvement in all the tasks performed gained the appreciation of the entire team and I received the proposal from the management to remain and develop a future career within the company. Show less

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  S.C. ST LUKAS CLINIC S.R.L.

  Oct 2012 - Jun 2013

  General Manager Assistant

  Organizing the daily agenda and prioritizing activities according to their importance and stakeholders’ availability. Entering the invoices and other necessary information into the company's accounting management.Preparing the necessary documentation for monthly payroll.Maintaining an active communication with company partners and promoting the company for the potential clients.

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  AMOMA.com

  Aug 2013 - Aug 2019

  Training and monitoring the activity of the coordinated team in order to achieve the KPI, making sure that the internal procedures of the company are followed.Establish the activity and the daily/weekly/monthly/quarterly targets for the team and facilitate the communication within the team and with the upper management.Supervising the team activity in order to manage complex customer cases, assisting the team step by step, offering on spot feedback and providing advice in order for them to be able to increase their results.Implementing the Company SOPs, identifying and presenting opportunities for business improvement, based on the specificities of the market. Show less Working close with our direct partners in order to present the best offers for the new clients focusing on closing the deal. Focusing on the targets and reaching goals established each month and quarter; Providing all the information requested by the existing clients, handling their requests sent via e-mail or by phone, resolving situations that might cause customer dissatisfaction, learning and applying the procedures established by the company.Accomplishments: In April 2014, after nine months with the company, I received the proposal for a promotion to the position of "Back up Supervisor". Show less

  • Team Department Manager / Responsabil de functiune

    Apr 2018 - Aug 2019

  • Team Lead / Responsabil functiune

    Apr 2014 - Mar 2018

  • Sales & Customer care Specialist

    Aug 2013 - Apr 2014
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  Amazon

  Sept 2019 - now

  Team and Operations Manager

  Coordinating the transition of 3 major processes from Japan and India, implementing and standardizing them according to stakeholders’ requirements, taking into account the specificities of the European markets- Spain, Italy, Germany, and France.Establish the KPI for the processes according to the Company goals, digitalize the reporting by creating the necessary systems to centralize the data in order to offer visibility for the upper management – from Share point to Excel reports and Power BI.Developing, implementing and maintaining quality across processes by taking into consideration the feedback from the stakeholders and putting in place the needed tools for evaluation - 36% of the team members were Top Tiers and the avg. QA score of the team was 95% after the first year of coordinating the team.Working with the HR and Legal department to implement the reports needed to centralize the time allocation and the productive utilization of the team members, increasing the volume delivered to the stakeholders with more than 17% in the first 3 months.Facilitating cross-functional weekly and monthly meetings and presenting the results using Word, Power Point and other relevant visualization tools.Working close with the Team Managers and Process Leads to create the roadmap for the next year, deciding the needed resources and the KPI.Co-chair of the Volunteering team and board member of the Women@Amazon team, organizing CSR events for the Amazonian population which helped me promote global communication, as well as getting involved in social causes. Show less