Alfonso Carlo Maraña

Experience

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  Deutsche Bank

  May 2006 - Jan 2008

  Deutsche Knowledge Services Pte. Ltd.

  Associate/Relationship ManagerService Excellence DivisionJuly 2007 – January 2008o Responsible for Service Level Agreements/Schedules maintenance of processes migrated.o Responsible for client management and issues coordination and tracking between the receiving location and sending location.o Responsible for the Monthly Forum and Operational Calls with the onshore CFO’s.AssociateInternal Reporting – Information Systems Integrity ServicesMay 2007 – June 2007o Monitors and generates monthly reports (GIMS Report, Balanced Scorecard, PCR Report, Utilization Report, KPI Report, etc.) to be provided to the management.o Attends monthly operational calls to present and discuss the abovementioned reports.AssociateNon-SAP Systems – Information Systems Integrity ServicesMay 2006 – April 2007o Responsible on providing user authorizations for Non-SAP systems.o Responsible for doing an annual User Recertification of roles and profiles. Show less

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  IBM Business Services Inc.

  Feb 2008 - Jul 2008

  Systems Analyst

  Systems Analyst/SPOCAccount IT – P&G – Hong Kong, Indonesia and JapanFebruary 2008 – July 2008o Responsible for post-implementation activities such as incident management, change management and release management.o Monitors SAP Service Marketplace for SAP note updates and coordinate with affected parties to implement notes successfully. Raise issues to SAP to request investigation on standard SAP system functionality against expected and normal business process.o Assists other team members in resolving issues and escalate to management when needed.o Supports client for validation of system functionality and calculation against client’s policy and legal requirement.o Configures the system accordingly to implement changes required.o Responsible for ensuring that the account is ready for any IT related audit.o Responsible for ensuring smooth operations for the account in terms of connectivity.o Responsible for other account activities that are outside of the identified SAP and Non-SAP applications. Show less

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  Dell International Services Philippines Inc.

  Mar 2009 - Apr 2009

  Technical Support Senior Representative

  Technical Support Senior RepresentativeOperations – Technical SupportMarch 2009 – April 2009o Responsible for 1st line technical support for Small, Medium, Business/Core division of products for Dell. Technical support provided ranged from troubleshooting of Dell purchased OEM hardware, Dell purchased OEM software and network.o Responsible for checking the warranty and providing recommendation if the purchased Dell product can be replaced via warranty or not.

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  Cebu Air Inc.

  Apr 2009 - Nov 2009

  Business Systems Specialist II

  Project CoordinatorInformation Systems DivisionSeptember 2009 – November 2009o Handled multiple projects such as Navitaire 3.0 upgrade, Enterprise Knowledge Portal (Microsoft Sharepoint) and Remedy.o Responsible for providing updates on the status of the project to the client via live demo.o Responsible for providing End User Training.o Worked closely with all stakeholders of the projects to gather additional information and feedback to have the applications cater to their demands and requirement.Business Systems SpecialistInformation Systems DivisionApril 2009 – August 2009o Responsible for support of different applications such as SAP HR, ARMS, Kronos and ETAS.o Supports client for validation of system functionality and/or calculation against client’s policy and legal requirement.o Responsible for escalating complex issues for SAP HR and ARMS to its respective vendors.o Configures the system accordingly to implement changes required. Show less

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  NorthgateArinso

  Dec 2009 - Oct 2011

  Consultant

  Consultant (Team Lead)Application Maintenance OutsourcingApril 2011 – October 2011o Provides line management to the Client Technical Application Coordinator (CTAC) team.o Acts as Global Account Support PH Manager for multiple clients.o Attends client and internal meetings regularly to discuss outstanding issues, enhancements and projects.o Worked closely with with different teams and heads on critical deliverables for the clients.o Handles escalations and provides operational and tactical approach on solving issues.o Monitors and generates monthly reports (Utilization Report, KPI Report, etc.) to be provided to the management.o Responsible for bridging multiple teams internally and externally (Vendor, Client) in case of Priority 1 issues.o Provides incident report and root cause analysis on Priority 1 and 2 related issues.Transition Consultant (Team Lead)SABMiller PLC – South Africa February 2011 – March 2011o Part of the team of 3 that handled/received the transition of support in South Africa for the HR module from Accenture to NorthgateArinso.o Responsible for gathering all documentations (from the implementation phase to the support phase) and required access (VPN tunnel and system authorizations).o Responsible for doing a cascade/transition to the support consultants to be assigned for this account.ConsultantApplication Maintenance OutsourcingDecember 2009 – January 2011o Responsible for post-implementation activities such as incident management, change management and release management for Global clients ranging from industries like pharmaceutical, steel, apparel and textile, oil and gas, brewery, hospitality, manufacturing, production, food, power, etc.o Assists other team members in resolving issues and escalate to management when needed.o Supports client for validation of system functionality and calculation against client’s policy and legal requirement.o Configures the system accordingly to implement changes required. Show less

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  Kaisa Consulting

  Dec 2011 - May 2019

  Solutions Architect/Pre-Sales Consultant

  Solutions Architect/Pre-Sales ConsultantResearch and InnovationApril 2014 – May 2019o Has a strong background on being a Pre-Sales Consultant.o Responsible in creating proposals ranging from Full-cycle Implementation, Resource Augmentation, Application Management Support, Enhancements, etc. for potential clients based on scoped requirements and pain points.o Responsible in providing a response from clients Request for Information and Request for Proposal.o Has high-level skills for scoping and discovery session on the following SAP modules: FI, CO, MM, WM, SD, PP, PM, PS, BPC, BW, BOBJ, HCM, Basis, etc.o Provided assistance between the client and principal on User Rationalization for User License purchase.o Provided assistance on hardware sizing with options of On-Premise, Hosting.SAP HCM Senior ConsultantSolutions DeliveryDecember 2011 – May 2019Project DeploymentProject ConsultantLBC Express Inc. c/o SAP – Resource Augmentation Project for Philippine Payroll Implementation – PhilippinesApril 2015 – May 2015Project/Support ConsultantCoca-Cola FEMSA Philippines Inc. – Resource Augmentation Project for Philippine Payroll Implementation – PhilippinesDecember 2014 – March 2015Project ConsultantGovernment Service Insurance System – HCM Technical and Functional Upgrade – PhilippinesJune 2013 – March 2014Project/Support ConsultantPascual Laboratories, Inc. – Resource Augmentation Project for HCM Implementation – PhilippinesDecember 2012 – December 2013Project/Support ConsultantRobinson’s Retail Group – HCM Implementation – PhilippinesNovember 2012 – March 2014Project ConsultantSAP Asia PTE. LTD. – Localization ProjectSeptember 2012 – June 2013Project/Support ConsultantUniversal Robina Corporation – HCM Implementation – PhilippinesJune 2012 – September 2013Support ConsultantSummit Media Inc. HRSP Implementation Mini-Project – PhilippinesApril 2012 – June 2012Support ConsultantSLA SupportDecember 2011 – June 2012 Show less

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  Accenture

  May 2019 - now

  Solution Architecture Senior Manager

  Solutions ArchitectSAP Ariba, SAP BTPMay 2019 - Presento Responsible in creating Solution Plan and Staffing Plan for SAP Ariba, SAP BTP for Full-Cycle Implementation, Resource Augmentation, Application Management Support, Enhancements, etc. for potential clients globally.o Responsible in ensuring that Solution can be supported in terms of availability of resources, skillset and timeline provided by the Onshore Team.o Has high-level understanding of the Upstream and Downstream modules of SAP Ariba and SAP BTP Custom Application Development. Show less