Nervana Ibrahim

Experience

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  Exponent Technology Services

  Jul 2018 - Sept 2018

  Research And Development Intern

  ● Explored innovative technologies in enhancing UAV systems, aligning with the ability to innovate effective toolsets for the team and customers.● Designed, developed, and implemented an automated intelligent package delivery system using drones and RFID technology, showcasing a deep understanding of enterprise systems and analytics.● Gained experience in embedded software development using C/C++

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  Rasan Holding Co.

  Sept 2019 - Mar 2020

  IT Operations Associate

  ● Consistently delivered exceptional customer service, managing a high daily visitor count– around 10k+ visitors of a banking technology platform.● Developed and executed KPIs, showcasing deep technical expertise in guiding business directions, processes, and efficiency improvements.● Implemented continuous improvement methodologies, utilizing Kaizen to navigate change effectively and thrive in an autonomous work environment.● Coordinated incident response efforts, monitoring standard procedures through health monitors, and escalating identified risk issues when needed. Show less

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  Appen

  Aug 2020 - Jul 2022

  Internet Analyst

  ● Provided feedback on search engine results by measuring the relevance of results in correlation to predefined queries.● Assessed segments of Synthesized Speech in different GCC dialects and consulted on language of expertise to improve and expand translation resources.● Analyzed data to identify trends, patterns, and insights related to user behavior, preferences, and content relevance.

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  Amazon

  Sept 2022 - now

  Program Officer

  ● Spearheaded the development and execution of an improvement roadmap, collaborating with cross-functional stakeholders to ensure a consistent track record of success.● Led the implementation and adoption of performance dashboards, presenting actionable insights derived from KPIs to diverse audiences.● Conduct data analysis to identify patterns, trends, and potential sources of network losses, while utilizing analytical tools and techniques to assess the impact of losses on the network's performance.● Employed innovative thinking in scrutinizing network audits across 10+ stations in the UAE, effectively mitigating loss trends and adapting to changes in the network.● Evaluate the effectiveness of various programs regularly and identify opportunities for improvement. Show less