Mershed Almershed

Experience

• 

  Alamiah for Education and Training

  Mar 2013 - Nov 2015

  Customer Service Representative

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ◾ Drafted professional business letters and emails, enhancing effective communication.◾ Updated files and records accurately, optimizing team workflow with task management software.◾ Collaborated with the Accounting team to file and update invoices, ensuring accurate and timely financial documentation.◾ Demonstrated exceptional customer service skills, promptly resolving issues and building customer loyalty.◾ Consistently met service rating targets, managing customer inquiries with personalized care.◾ Cultivated positive working relationships with external clients, providing timely information and quotes.◾ Adhered strictly to policies and procedures, ensuring company compliance.◾ Increased customer retention by 30% through friendly and genuine service.◾ Effectively handled inbound customer calls, providing information on service or product upgrades.◾ Resolved customer issues with strong interpersonal skills and conflict resolution techniques. Show less

• 

  Almarai - المراعي

  Nov 2015 - Nov 2018

  Accounting Technician

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ◾ Streamlined customer transactions through the issuance of receipts and the management of in-store return and exchange policies.◾ Processed diverse payment methods with accuracy, minimizing till discrepancies and contributing to efficient cash flow.◾ Maintained meticulous records of fixed assets monthly, supporting internal audit and GL teams.◾ Facilitated payment processes to suppliers and promptly responded to financial inquiries from the internal audit team.◾ Ensured accuracy in recording payments and invoices, assisting in maintaining a transparent financial record. Show less

• 

  Savola Foods Company

  Nov 2018 - now

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ◾ Proficiently oversee the Trade Budget Control function by meticulously reviewing sales department claims.◾ Conduct comprehensive assessments of Business Development Agreements (BDA) to ensure adherence to financial guidelines.◾ Analyze customer sales data to discern patterns and trends, contributing to well-informed decision-making.◾ Exercise precise control over budget allocations for discounts, optimizing financial resources and ensuring fiscal responsibility. Show less

  • Trade Budget Control Supervisor

    Jul 2023 - now

  • Depot Accountant

    Nov 2018 - Jun 2023