Iain Dickie

Experience

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  Rural Payments Agency

  Oct 2006 - Sept 2011

  Administrative Officer

  Rural Payments Agency: British Cattle Movement Service (BCMS)This service is responsible for the registration and monitoring of cattle movements within the United Kingdom. This position required the implementation of the following tasks below.• Utilising effective communication skills to supervise the training of new team members to ensure they adhered to established rules, regulations and ethical guidelines. • Responsible for monitoring team databases to ensure they remained up to date, using relevant IT skills developed through the European Computer Driving License (ECDL)• Working with diverse customer networks allowed me to develop a robust array of communications skills. • Flexible, carefully tailored working approach to better support individual service users' needs. • Replying promptly to individual enquiries, where appropriate suggesting alternative working processes that better matched customers' needs. • Working under my own initiative to assist customers' in resolving their inquiries where no established working practice previously existed; whilst operating within the department's organisational structure to safeguard customer welfare and confidentiality. • Liaising with customers in emotional distress to devise an amicable resolution to the situation. Show less

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  Carlisle Samaritans

  Jan 2012 - Apr 2013

  Samaritans Listener

  This demanding role utilised my ability to work calmly under intense pressure whilst communicating sensitively and compassionately with service users. Both my work on the telephone and through the Internet at Samaritans required me to respond quickly under my own initiative to develop a quick rapport with service users in order to ascertain their needs and better support their emotional needs.

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  Cruse Bereavement Care

  Sept 2012 - now

  Cruse Bereavement Cumbria

  As a Bereavement Support Volunteer, I provide emotional support to clients who have experienced a recent or traumatic bereavement. This necessitates a calm, collected approach to working with members of the public and strength of character to provide emotional support; often in difficult and very challenging circumstances. This role requires flexibility in approach to meet the individual needs and expectations of clients' accessing the service. Working with such a diverse population across the county requires a commitment to investigating and keeping informed of new and existing support agencies and services that can support clients with more specific legal and practical concerns related to their bereavement. This role requires a continued commitment to researching techniques and approaches that are developed to support clients in their distress. As well as keeping abreast of the latest developments in bereavement care, it is important for me to be able to absorb this information quickly and communicate it comprehensively to the client. Show less

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  Eden Valley Hospice and Jigsaw, Cumbria's Children's Hospice

  May 2013 - Dec 2021

  Bereavement Counsellor

  As a Counsellor at Eden Valley Hospice, I support families of clients with terminal or life limiting illnesses. I have also supported clients with terminal and degenerative diseases to explore their feelings and options surrounding their changes life circumstances. Alongside supporting clients with terminal or degenerative health conditions; additionally I support the families of clients accessing the Hospice's services, who are struggling with their family member's diminishing health and functionality and its impact on their relationships. As part of my remit, I also support clients referred to the service through their GP, Carlisle Infirmary or Improving Access to Psychological Therapies (IAPT). Show less

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  Spectrum Counselling Service

  Dec 2014 - now

  Counsellor/Psychotherapist

  I currently run a private counselling practice called Spectrum Counselling Service with a specific aim of offering post diagnostic emotional support to families of children and adults who have received a diagnosis of Autism. My ambition over the next 12 months is to expand my counselling practice to support individuals who have received a diagnosis of Autism and are struggling with an accompanying mental health concern. My ambition in setting up Spectrum Counselling Service reflects a desire to fill a gap in mental heath service provision within North Cumbria and Eden where a number of families who have a child who has received a diagnosis of autism struggle with feelings of guilt, anger and frustration as well as how to cope with and manage change and transition. Alongside reflecting a specific understanding of autism and the impact this can have on an individual. I also offer work in other areas of counselling and can offer support with a range of issues including, General anxiety, Depression, Loss and Grief. I can be contacted on email at [email protected] or my work telephone number on 07518346420 to arrange an initial appointment or to answer any specific questions you may have. Show less

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  University of Cumbria

  Aug 2015 - Jan 2022

  Lecturer on the Counselling and Psychotherapy MA at the university of Cumbria working from a Person Centred core orientation Research project working alongside Triple A Project to explore the experiences of individuals with a diagnosis of autism in their engagement with regional Criminal Justice service providers as victims, witnesses and services users. As of February this year I have worked with the University to help to contribute toward Social Research projects that the University have been commissioned by public and third sector organisations to design and undertaken. In undertaking this position I have successfully utilised Social Research skills developed from my Social Science degree. As of August 2015 I have been accepted as an academic on an hourly contract to provide academic and marking support to the University of Cumbria's Health and Wellbeing departments National Autistic Society awareness module and Autism Certificate course.

  • Lecturer in Counselling

    Jan 2019 - Jan 2022

  • Autism Social Research Assistant

    Nov 2016 - Dec 2021

  • Hourly Paid academic within HASCE social research team

    Feb 2016 - Dec 2021

  • Hourly Paid Academic

    Aug 2015 - Dec 2021
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  NHS

  Feb 2019 - now

  Counsellor