Fabiana Pires Sciarotta

Experience

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  Ação Fome Zero

  Jun 2012 - Jul 2013

  Mid-Level Projects Analyst

  I was co-responsible for the management, development and evaluation of a social project called "Efficient Management of School Feeding", which focused on improving the school meals offered to students enrolled in the Brazilian public school system. The project reached more than 2,000 municipalities and benefited over 3,000 professionals.Key responsibilities:+ Managing, developing and evaluating a social project.+ Carrying out technical visits to municipalities located in different regions of Brazil.+ Conducting research and surveys and analysing qualitative and quantitative data.+ Organising workshops and coordinating a distance learning course.+ Elaborating publications and reports. Show less

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  Fundação Abrinq

  Jun 2013 - Dec 2015

  Mid-Level Technical Assistant

  I was co-responsible for the conception, management, implementation, and evaluation of two social projects which aimed to improve children’s health and nutrition. The projects benefited over 25,000 children, 2,000 health and education professionals and 500 governmental and social leaders across 19 different municipalities located in the interior of Brazil.Key responsibilities:+ Conceiving projects, setting up goals, elaborating budgets and schedules, defining actions and expected results.+ Managing and implementing actions in accordance with budgets and schedules.+ Evaluating and ensuring that actions achieved the set goals and expected results.+ Building strong relationships with a variety of stakeholders; liaising and negotiating with them on a regular basis.+ Organising and chairing meetings with the presence of different audiences.+ Conducting research and surveys and analysing qualitative and quantitative data.+ Writing and elaborating publications and reports.+ Organising events, delivering workshops, hiring appropriate venues and arranging catering.+ Contracting freelancers, supervising their work and ensuring their payment.+ Organising business trips, booking flights and accommodation, collating and processing travel expenses. + Asking for quotes, purchasing supplies, processing invoices. Show less

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  Natural History Museum

  Mar 2016 - Apr 2016

  Visistor Assistant

  Working for the Booking & Sales team, I was responsible for providing high-quality customer service to visitors at the information desks, ticket desks and cloakrooms, ensuring an enjoyable experience whilst maximising revenue generation.Key responsibilities:+ Providing information, guidance and advice to visitors.+ Selling tickets, guidebooks, memberships and retails items, maximizing revenue generation.+ Encouraging donations and gift aid.+ Operating till system.+ Handling cash and card. Show less

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  Royal Museums Greenwich

  Jun 2016 - now

  As Visitor and Sales Manager at the Queen’s House, I am responsible for the operation of the site and for leading the Visitor and Sales team. Since October 2021, I have been contributing to the strategy of making the Queen’s House a renowned public art gallery by promoting changes, building and managing a diverse and high-performance team, creating a positive and empathetic work environment, implementing the required processes and procedures and fostering a target-orientated culture. In a short period, my team was able to achieve expressive results in terms of donations, guidebook sales and retail sales while delivering an outstanding visitor experience.Key responsibilities (in addition to the previous roles):+ Building, managing and leading a diverse and high-performance team.+ Line managing a group of approximately 20 team members.+ Providing reportees with immediate feedback and managing their performance fairly.+ Managing the site’s operation and working as Duty Manager on a rota basis.+ Contributing to different stages of the employee lifecycle.+ Undertaking various human resources tasks such as controlling staff levels, authorising annual leave and special leave, creating rotas, managing sickness and other types of absence, and approving overtime claims. + Conducting daily briefings and establishing different communication channels to keep the team well-informed, updated and motivated.+ Communicating targets and fostering a target-orientated culture amongst the team.+ Guaranteeing a healthy and safe environment, coordinating emergency procedures and acting as a qualified First Aider.+ Building strong relationships with a variety of internal and external stakeholders.+ Supporting and facilitating activities and events held by different departments, booking the necessary staff and managing the front-of-house team during the events.+ Overseeing the operation of the Queen’s House Ice Rink’s box office. Show less As Visitor and Sales Assistant Manager at the Royal Observatory Greenwich, I was co-responsible for the site’s operation, and I assisted the managers to lead a team of approximately 40 members to ensure the delivery of exceptional visitor experience and high standards of customer service as well as the achievement of commercial objectives and sales targets.Key responsibilities (in addition to the previous roles):+ Deputising for the managers in their absence.+ Working as Duty Manager on a rota basis, being co-responsible for the site’s operation.+ Guaranteeing a healthy and safe environment, contributing to emergency procedures and acting as a qualified First Aider.+ Managing and leading the team on a day-to-day basis; providing team members with immediate feedback and guidance regarding their performance.+ Ensuring all visitors were welcomed on arrival and provided with advice, guidance and information to enhance their experience.+ Encouraging a target-orientated culture amongst the team by actively driving sales, promoting and selling tickets, guidebooks, memberships and retail items.+ Resolving a variety of complex issues regarding customer service and visitor experience in a creative, positive and professional manner.+ Following all cash handling and financial procedures.+ Undertaking administrative tasks and following processes and procedures.+ Liaising with a variety of departments to ensure the smooth operation of the site. Show less As Visitor and Sales Team Leader at the historic ship Cutty Sark, I assisted the managers to lead a team of approximately 20 members to ensure the delivery of exceptional visitor experience and high standards of customer service as well as the achievement of commercial objectives and sales targets. In addition, I always sought solutions for possible problems and acted as the initial contact for any issue resolution.Key responsibilities (in addition to the previous roles):+ Leading by example and supporting the team on a day-to-day basis.+ Keeping the team well-informed, updated and motivated.+ Resolving a variety of issues regarding customer service and visitor experience in a creative, positive and professional manner and escalating them to the managers if necessary.+ Guaranteeing a healthy and safe environment, contributing to emergency procedures and acting as a qualified First Aider.+ Supporting and facilitating activities and events held by different departments. Show less As part of the Visitor and Sales Assistants team, I was responsible for delivering outstanding admissions, retail and visitor experience services, putting visitors first and achieving commercial objectives and sales targets. For seven months, I also held two extra roles: Front-of-House Training Co-ordinator and Front-of-House Communications Champion. Key responsibilities:+ Providing information, guidance and advice to visitors in a welcoming and friendly manner.+ Selling tickets, guidebooks, memberships and retail items, maximizing revenue generation.+ Operating admissions and retail systems and processing payments safely and securely.+ Engaging with a diverse audience of visitors, exceeding their expectations and enhancing their visitor experience.+ Guaranteeing a healthy and safe environment.+ Reviewing the induction process for new starters; creating and updating induction materials; training new starters and ensuring their inclusion into the team; promoting training sessions to co-workers.+ Collaborating with and improving the internal communication; expanding the channels of communication; managing the site’s noticeboard; taking part in the Staff Forum; setting up a schedule of interdepartmental talks; creating a newsletter to front-of-house staff.+ Assisting in a variety of events, contributing to the satisfaction of clients and guests. 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  • Visitor and Sales Manager (Queen's House)

    Oct 2021 - now

  • Visitor and Sales Assistant Manager (Royal Observatory Greenwich)

    Mar 2020 - Oct 2021

  • Visitor and Sales Team Leader (Cutty Sark)

    Feb 2018 - Mar 2020

  • Visitor and Sales Assistant, Training Co-ordinator, Communications Champion (Cutty Sark)

    Jun 2016 - Feb 2018