Patrick Whitney, M.S.

Experience

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  NOVO 1

  Jan 2000 - Jan 2005

  Reconcilation Specialist/Team Leader/Sales Assoicate/Processor

  •Reconciled company revenue and corrected discrepancies for the Bellsouth campaign•Monitored sales and protected against unauthorized account changes•Analyzed contracts to ensure accuracy of customer signatures•Processed sales and distributed them for final reviewNight-time Order Entry Processor Team Leader (Oct 2002 – Nov 2003)•Supervised night processing team•Audited daily sales and organized team stats, schedules, and assignmentsOrder Entry Processor (Aug 2002 – Oct 2002)•Verified and processed sales for Verizon, Sprint, Bellsouth, and SBCSales Representative (Sept 2000 – Aug 2002)•Sold Comcast Home Internet service and Pepco Energy services Show less

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  Chevy Chase Bank

  Jan 2005 - Jan 2008

  Sales Executive

  • Investigated customer accounts to uncover needs• Sold deposit, savings, home lending, personal lending, credit card, and financial services accounts

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  CareOne Debt Relief Services

  Jan 2008 - Jan 2010

  Certified Credit Counselor

  • Provided financial counseling to clients from home using remote desktop system• Offered support and helpful information to help educate clients about debt & how to manage it

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  CoStar Group

  Feb 2010 - Nov 2014

  Commercial Real Estate Research Analyst

  • Grew an accurate & complete database of commercial real estate inventory• Troubleshot Windows 7 & network issues per requests from co-workers• Assisted office of 150 employees with their hardware configuration during seat changes• Assisted IT department with office-wide installation and configuration of PC hardware

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  Eagle Alliance

  Nov 2014 - Feb 2022

  • Analyze, log, track & resolve highly complex software/hardware matters pertaining to networking, connectivity issues, printers, servers, & applications to meet business needs • Perform complex troubleshooting via telephone & remote desktop to diagnose non-routine system problems • Create business essential accounts & grant critical accesses/group privileges for clients globally• Discover & fix reported security violations within systems & email accounts• Utilize standard corporate tools to record change & problem activities for tracking purposes • Provide leadership, work guidance, training support to less experienced personnel• Travel onsite to keep an account of systems not showing network connectivity & troubleshoot if inaccessible Show less

  • Cyber Security Analyst

    Sept 2016 - Feb 2022

  • Senior Associate Systems Technician

    Nov 2014 - Sept 2016
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  Secure Technologies Group

  Mar 2019 - now

  Senior Information System Security Officer SME

  Design, test, and implement secure operating systems, networks, security monitoring, tuning and management of IT security systems and applications, incident response, digital forensics, loss prevention, and eDiscovery actions Conduct risk and vulnerability assessment at the network, system and application levelConduct threat-modeling exercises.Develops and implements security controls and formulates operational risk mitigations along with assisting in security awareness programsInvolved in a wide range of security issues including architectures, firewalls, electronic data traffic, and network accessResearch, evaluate and recommend new security tools, techniques, and technologies and introduces them to the enterprise in alignment with IT security strategyPrepare security reports to regulatory agenciesAudit and manage access managementCreate technical guidelines, security baselines, train peers, and serve as a Subject Matter Expert for the organization Show less