Cari Hill

Experience

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  Cari Hill Photography

  Jun 2010 - now

  Director/Photographer

  Director of a Part-time Commercial Photography Business specialising in Portraits, Weddings, Events and Wall Prints https://carihillphotography.com/

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  FX Networks

  Jan 2011 - Mar 2012

  Managed 1000's of fibre optics orders from point of sale to billing.Successfully delivered a 150-site WAN across NZ within 6 weeks of order.First point of contact with both customers and suppliers. Personal assistant duties to the management team and responsible for all administrative and logistics duties as required for the whole office.

  • Service Delivery Coordinator

    Mar 2011 - Mar 2012

  • Office Administrator

    Jan 2011 - Mar 2011
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  One Fibre

  Jul 2012 - Apr 2013

  Service Delivery Manager

  Established the processes for Service Delivery (sale - billing lifecycle) in a brand new business selling fibre broadband and voIP services.Coordinated large nationwide installs across multiple vendors and end usersDevelopment of vendor relationships and management of SLA’s.

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  Chorus NZ Limited

  Apr 2013 - May 2014

  A senior role within the Implementation team where I managed complex product or customer on-boarding’s.Ensured the success of customer initiated projects and minimised the impact of Chorus led projects on customers.The team lead on B2B product projects and lead two concurrent B2B on boarding’s for one of Chorus largest customers, Vodafone NZ. User facing education role, trained Retail Service Providers on how to order and log faults for Chorus products.Onboarded customers (RSP's) & responded to all inbound customer queries.Managed system set-ups and system user maintenance.Handheld customer’s first orders to ensure success & problem solved any issues which arose in a timely manner.

  • Implementation Manager

    Jan 2014 - May 2014

  • Implementation Specialist

    Apr 2013 - Dec 2013
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  Spark New Zealand

  May 2014 - May 2015

  Senior Programme Coordinator

  Supported a vast Re-engineering programme of work to overhaul the CRM & connected IT systems, reporting into the Head of Transformation.Project managed 3 customer impacting projects – Copper Price Increases, Prepaid Retention, and Redesigning the Spark App.Created and administered the programme SharePoint site.Supported change management and transformation teams at releaseFacilitated the Business/IT interlock and Go To Market forums for prioritisation, leadership and design decisions.Led post implementation reviews & communication programmes for programme delivery improvements. Show less

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  Inmarsat

  Apr 2016 - Jul 2017

  IT Programme Coordinator / IT Project Manager

  Significantly redesigned & improved the e2e IT Front Door process for all IT projects across a globally distributed 1500 employees.Delivered a new customer billing portal and standardised invoice template for an Invoice Management System project under a $100mil transformation programme, managing a vendor based in India.Ensured timelines were adhered to, gaps/problems identified and internal customers well informed across 70-odd projects at any one time.Encouraged critical stakeholders to adopt change.Sent to both Canada and India for work assignments and worked remotely from seven different countries in the Asia-Pacific in the final seven months. Show less

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  ASB Bank

  Nov 2017 - Sept 2019

  Managed cross-functional IT projects within a high priority Financial Crime Compliance programme for anti-money laundering (AML) complianceIntroduced new customer electronic ID & verification options such as RealMe & Digital Document Upload, for a scope of 1.3mil customers.Brought 10,000+ payroll customers up to AML/CFT regulatory standard.Significantly improved the information collected from customers at onboarding & implemented complex 'triggers' which indicated a change in customer relationship to the bank.Successfully ensured business readiness across all business units and frontline staff for the substantial process changes.Managed senior stakeholder expectations and had weighty decision papers approved at Steering. Show less

  • IT Project Manager

    Jul 2018 - Sept 2019

  • Project Coordinator

    Nov 2017 - Jun 2018
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  Collective Minds

  Jan 2020 - Jan 2021

  Project Management Consultant

  Client project management, coordination & liaison of web development andmarketing projects for brand new or existing small businesses.

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  Trustees Executors Limited

  Feb 2021 - Oct 2021

  Project Manager

  Project management of remediation, data quality, AML/CFT complianceand business enhancement projects for Trustee's largest customer.

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  Fronde

  Oct 2021 - Jan 2022

  Project Manager

  Project management of client Salesforce and AWS projects in a Professional Services environment.Managing both agile and waterfall projects, working alongside scrum masters, delivery and technical leads.Detailed financial reporting and oversight

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  Downer New Zealand

  Jan 2022 - Jul 2022

  Senior Project Manager

  Delivered multiple Executive Financial Reporting Suites in PowerBIManaged Senior Stakeholder Expectations via Steerco's with CFO's in Australia & New ZealandHandled the Change Management to Executive General Managers of Finance as new reporting suites were releasedManaged a team of developers utilising daily stand-ups and JiraReported directly to the National Information Technology and Strategy ManagerCreated test scripts for User Acceptance Testing (UAT) and managed the UAT process Show less

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  Chorus NZ Limited

  Nov 2022 - Sept 2023

  Networks Contractor

  Change & project management for Network product changes & bringing new products to market within a highly regulated environmentKey liaison between Product, Legal and Marketing to ensure a balance of customer outcomes & regulatory obligations being met

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  Downer

  Nov 2023 - now

  Managing the project management office (PMO) for Transport & Infrastructure business within Downer. People Leader of a small team of delivery professionals.

  • Digital Projects Delivery (PMO) Manager

    Jun 2024 - now

  • Project Manager

    Nov 2023 - Jun 2024