Jackson Berner

Experience

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  Marino and Berner, CPA's LLC

  Feb 2013 - Apr 2018

  Office Assistant

  -Increased overall efficiency by categorizing and organizing files of over 300 personal and corporate clients-Provided clerical assistance by doing data entry and running out-of-office errands, such as delivering mail-Recorded payment from clients using QuickBooks accounting software, increasing overall productivity

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  Woodbury Country Club

  Feb 2014 - Aug 2014

  Waiter

  -Served and bussed tables for weddings and other catered events-Worked with waitstaff and the maitre d to ensure guests' satisfaction.

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  Big Blue United

  Apr 2015 - Feb 2017

  Writer/Content Uploader

  -Contributed to the New York Giants fan-operated website by creating posts with links to various online articles concerning the Giants and the NFL -Wrote original content in the form of game previews, post-game recaps and player profiles

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  Pezzi Pizza

  May 2015 - Aug 2017

  Delivery Driver

  -Took orders on the phone and brought deliveries in a timely fashion-Kept the fridges fully stocked as well as making pizza boxes whenever necessary

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  Fox 5 (WNYW-TV New York)

  May 2015 - Aug 2015

  Production Intern- Good Day New York

  -Worked with producers on researching guests, ensuring all relevant info is included in the segment-Gathered sound and video in the field with a reporter and/or a photographer-Performed various day-of production duties, such as meeting and greeting guests and running scripts.

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  WTOP-10 TV

  Sept 2015 - Dec 2017

  -Provided the sports segment of the nightly and morning news to the campus and county of Oswego-Responsible for researching and writing my own script, including local and national stories, as well as choosing which highlights to include on the broadcast. -Communicated with producer to ensure timing is accurate throughout production using interruptible foldback-Advertised local businesses and companies to meet the demands of advertisers-Facilitated conversations with analysts to gain insight into statistics and storylines-Followed the run-down of the show to meet the expectations of producers and directors -Communicated with on-air talent including hosts, analysts, commentary, and sideline reporters -Collaborated with director to ensure that graphics and videos are on queue to be played on time during half-hour pregame show, intermission reports, and post-game reports -Cultivated, wrote and stacked a full rundown for a half-hour local news broadcast-Worked with director to properly delegate duties among crew members, maximizing efficiency and minimizing mistakes-Kept open line of communication with all on-air talent, keeping timing and delivery of rundown on track

  • Sports Anchor

    Sept 2014 - Dec 2017

  • Live Sports Host

    Sept 2014 - Dec 2017

  • Live Sports Producer

    Sept 2014 - Dec 2017

  • News Producer

    Sept 2015 - Dec 2015
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  MING ENTERTAINMENT GROUP LLC

  Mar 2016 - Sept 2017

  Freelance Utility

  Helped with setting up and breaking down equipment, coiling wires, and other hands on tasks for professional broadcasts.

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  News 12 Long Island

  Jun 2016 - Aug 2016

  Sports Intern

  -Logged live games and cut highlights for each show on non-linear editing software Final Cut Pro -Gathered video and sound in the field with a reporter and/or a photographer-Transcribed interviews to find quality sound-on-tape, helping producers find quality sound bites

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  NewsChannel 9 WSYR

  Sept 2017 - Dec 2017

  News Intern

  -Provided dynamic elements for nightly broadcast by gathering sound and video in the field with a photographer-Built broadcast rundown, picked soundbites, and wrote stories with head producer using ENPS news software -Observed and facilitated a professional newsroom operating in a Top 100 television market

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  Synergy Global Housing

  Dec 2018 - Sept 2020

  -Onboarded an average of 75 incoming guests per month, ensuring a seamless move-in process-Recorded direct costs for 180 units and worked with the accounting team to guarantee fees paid with 100% accuracy-Directed the daily morning meeting, overviewing the schedule of the market, and monitored daily statistics-Collaborated with Inside Sales team on unique reservations, promoting cohesion between separate departments -Inspected each apartment prior to guests’ arrival, ensuring every room is held to corporate standards-Performed client-facing duties, such as tours and service requests, to facilitate strong business relationships-Served as hands-on company liaison to 49 clients as the front desk concierge of the Synergy Chelsea property-Worked with client residents sensitively to meet their needs, often in the highly intimate setting of their current home

  • Client Services Coordinator

    Nov 2019 - Sept 2020

  • Field Service Representative/Night-Time Concierge

    Dec 2018 - Nov 2019
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  CVS Health

  Dec 2020 - Apr 2022

  Shift Manager / Customer Experience Captain

  -Earned “Customer Experience Captain” title for contributing to keeping the store’s Customer Service score above 75%-Managed the floor by delegating tasks amongst the staff, optimizing productivity to service 400+ customers a day-Directed store deliveries from outside vendors, maintaining integrity of the store’s inventory count of 7000 unique items-Managed sensitive customer base, helping each customer tend to personal health needs delicately and empathetically

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  Haven Life Insurance Agency

  Aug 2022 - Aug 2023

  Customer Success Representative

  -Interacted with ~80 clients/applications per day by phone, email, and live chat via Zendesk, delivering personalized service to all potential clients, applicants, and policyholders-Contributed to a 15-point increase in NPS score within the first 6 months on the team-Worked alongside various vendors and MassMutual departments to expedite reviews and drive conversion-Handled emotionally charged conversations regarding personal finance with empathy and care

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  Talkwalker

  Mar 2024 - now

  Customer Success Manager