Gamal Sabry

Experience

• 

  Arab African International Bank

  Jun 2015 - Jul 2015

  Internship

  Typical duties include meeting and greeting customers, understanding customers' queries and requests, processing customer requests, forwarding complaints to seniors, attending training sessions designed for customer service associates and performing administrative tasks being assigned by customer service manager.

• 

  CAIRO OIL REFINING COMPANY

  Jun 2015 - Jun 2015

  Internship
• 

  Centro

  Dec 2017 - Mar 2018

  Tellmarketing agent USA

  Worked as a Telemarketing Representative at Centro Global Solutions, providing Telemarketing services to senior citizens in the USA.1-Advises prospective customers by initiating calls, automatic dialing systems, and other telecommunications technologies.2-Influences customers to sign up for a product by following a prepared script to give product reference information.3-Maintains quality service by following organization standards.4-maintains technical knowledge by attending educational workshops; reviewing publications.5-Contributes to team effort by accomplishing related results as needed. Show less

• 

  Vodafone

  May 2018 - May 2018

  International account advisor UK
• 

  Majorel-netherlands

  Jul 2018 - Dec 2019

  1-assisting the CSR agents dealing with the most challenging customers' concerns and inquiries.2-Helping and supporting CSRs in the knowledge base and addressing all customers concerns.3-Being Up to date with every update in the knowledge or any other application related to the job.4-Make daily briefing for system updates and Knowledge Base updates.5-Help and support CSRs in the under probation period.6-Make sure to deliver the best support and solutions aligned with company policies and quality standers. Show less Working as customer support agent, Uber support English account, majorel outsourcing company.1-Managing English incoming calls and customer service inquiries.2-Open and maintain customer accounts by recording account information.3-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.4-Keep records of customer interactions, process customer accounts, and file documents5-Identifying and assessing customers’ needs to achieve satisfaction.6-Build sustainable relationships and trust with customer account through open and interactive communication.7-Provide accurate, valid and complete information by using the right methods/tools.8-Handle customer complaints, provide appropriate solutions and alternatives within the time limits.9-Follow communication procedures, guidelines, and policies.10- Always take the extra mile to engage the customers. Show less

  • Subject Matter Expert (U-Tech)

    Oct 2018 - Dec 2019

  • International Customer Service Representative (U-Tech)

    Jul 2018 - Dec 2019
• 

  Talabat

  Mar 2020 - Dec 2023

  Restaurant Operations Specialist

  Worked as Restaurant Operations Specialist, simply conducting coaching calls to restaurant managers based on the analysis and their performance, also discuss any current issue that might be affecting the restaurant performance and provide solutions to enhance their KPI’s.Keep track of performance history and follow up on the restaurant's performance in the future.Document the outcome and the analysis feedback.Escalate and take action whenever needed, to make sure the vendor on the same page on the company guidelines. Making sure the vendor is qualified before start going live on the platform, by doing some check up on the branch, to make sure they are 100 % ready to receive orders. Show less