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Caitlin Smith

Caitlin Smith

NSG Intern

Followers of Caitlin Smith180 followers
location of Caitlin SmithDover, Pennsylvania, United States

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  • Timeline

  • About me

    IT Specialist | AAS, Troubleshooting, Infrastructure, EVV Integration, Learning

  • Education

    • ITT Technical Institute

      2009 - 2012
      Associate of Applied Science Computer Network Systems 3.8

      Activities and Societies: AITP

    • Millard North High School

      2001 - 2005
      High School Diploma

      Activities and Societies: Bowling Team

    • University of Nebraska at Omaha

      2006 - 2010
      None ITT

      Activities and Societies: Bowling league

  • Experience

    • Bishop Business

      May 2011 - Jul 2011
      NSG Intern

      Assist with various projects. Documentation and research.Assist with service jobs. Performed tasks as instructed for hardware/software requests.Assist with inventory. Cataloging and sorting equipment.

    • EFrame

      Jul 2011 - Dec 2011
      Network Operations Technician

      Monitor backend network of clients. Proactive contact and actions completed when networks went down. Modifications to DNS and Network configurations with DNS servers. New setups of DNS for new websites.Assist clients with backend networking support requests

    • PowerDNN.com

      Jan 2012 - Mar 2013
      Level 1 Support Technician

      Assisted Clients with backend Website support. Changing passwords and correcting errors when able.Worked with clients through tickets, phone calls and chats. Modifications to Websites and Servers. Server structure and website changes as requested.Assist with Infrastructure Projects. Server setups and configurations.

    • EGiS Technologies, Inc.

      Jun 2012 - Jul 2012
      Help Desk Support Intern

      Cleanup viruses on client computers. Remove bad/corrupted files. Reinstall OS as needed.Research on fixes for Server Alerts. Reviewed server alerts and investigated possible fixes.Assist with projects. Documentation and Research.

    • TeleNetwork

      Jul 2013 - Apr 2019
      Level 2 PC Technician

      Provide Internet support for Residential Customers. Troubleshooting over the phone and assisting with dispatches.Assist with remote support for home computers. Resolving issues and assisting with setup of various programs.Perform virus cleanups and Tune ups for home computers. Running remote cleanup software and removing bad/corrupted files manually when needed. Reinstall OS as needed.

    • OPTK Networks

      Jun 2019 - Dec 2019
      Network Operations Center Technician

      Monitor Network for any outages or issues. Created tickets and assisted users with basic troubleshooting.Process locates to mark fiber lines. Sent information as needed to insure there was no damage to lines.Assist with recovering devices from old services. Wiped data from recovered devices for either recycle/reuse.

    • Fiserv

      Mar 2020 - Feb 2024
      Information Technology System Administrator

      Work with troubleshooting and maintaining EVV software (Web based, Mobile, and IVR). Reviewing logs andreplicating errors to assist with Development improvements.Performed On Call duties to assist with emergency situations. Answered calls and assisted with Client communications for outages and other issues.Specialized in back end Integration with other EVV software via an Aggregator. Identifying how systems worked, writing documentation, onboarding users to submit via SFTP, WebAPI and Manual Upload. Show less

    • Currently Seeking New Opportunities

      Feb 2024 - now
      Information Technology Specialist

  • Licenses & Certifications