Alessia Tiozzo

Experience

• 

  Ca' Nigra Lagoon Resort

  Apr 2007 - Apr 2010

  Receptionist

  Welcome guests to the hotel in a polite, friendly and helpful manner. Provide information about the hotel products, packages, services and facilities. Deal with and resolve customer complaints, according to the Management.Check out departing guests using the hotel’s accounting system and take payment from guests in the form of cash or credit cards. Arrange for brief tours of the hotels rooms and facilities for potential guests and Travel Agents' Site Inspection.Coordinate with all the hotel departments in order to bring the best possible results.Answer telephone and mail inquiries from individual traveler, Tour Operators and Travel Agencies about hotel availability and rates.Verify and manage availability and rates on the OTA, compared to the competitors ones. Show less

• 

  Starwood Hotels & Resorts Worldwide, Inc.

  Apr 2010 - Jul 2012

  Reservations Agent

  Professionally and efficiently manage telephone calls and emails following Starwood guidelines from the simple request of availabilty to the final reservation and requests for further hotel services. Provide guests with all the relevant information about the 3 Hotels managed in Venice Reservation Department, their rooms, location and facilities in order to convert ech telephone conversation into a sale.Listen carefully guests' needs to offer them the best possible solution for their holidays, maximizing revenue and trying to upsell hotel services.Manage telephone calls and correspondence with Tour Operators and Wholesalers, according to the reservation policies and rates agreeded with our Sales Department. Show less

• 

  Hotel Metropole Venice

  Jul 2012 - Mar 2013

  General Manager Assistant

  Cooperate with the General Manager on her personal agenda, make appointments and arrange travel and accommodation.Responsible for answering and screening telephone calls, emails and face to face enquiries.Organize internal meetings and take minutes. Responsible for the communication among Hotel Departments.Cooperate with the F&B Department during special events in the Hotel.Involved in draft of Service Order and Job Description under the supervision of the Hotel Manager.

• 

  AMAN

  Apr 2014 - Sept 2020

  Reservations Manager
• 

  Venissa

  Jul 2022 - now

  Reservations Manager