Sahil Sharma

Experience

• 

  G-Star RAW

  Mar 2015 - May 2017

  Supervisor/Brand Ambassador/Customer Services Representative

  • Managed & assisted retail staff, among which people working on the floor, and the cashiers• Promoted brand name, products and services by representing company in a positive way• Processed and compiled daily reports and invoices accurately and in a timely manner • Assisted Manager with the implementation of marketing Campaigns and sales procedures• Accomplished the targeted sales goals and trained new hired Sales associates• Dependable and friendly cashier with strong cash handling, debit/credit transactions• Promoted and provided floor assistance to clients of a broad inventory of G-star Products• Provided accurate data for the reports and ensured supplies are well stocked• Maintained an ever-vigilant theft and shoplifting awareness and enforced cash register and other policies controlled internal shrink• Maintain the level of excellence in customer service, providing prompt, attentive, courteous & effective service to all customers Show less

• 

  SHOWROOM

  Apr 2015 - Mar 2016

  Sales Associate and Cashier

  • Provided excellent customer service while on the selling floor, fitting room and front end• Communicated on phone and in person with the clients to determine and meet their requirements• Maintained loss prevention standards through awareness between the staff team• Processed and verified all the cash, debit and credit transactions to met the company’s policy• Greet each customers that walks through the door to ensure above satisfactory experience• Received and processed cash, debit and credit transactions Participated in sales training and programs to enhance sales skills and techniques Show less

• 

  CIBC

  Aug 2017 - Jan 2022

  •Successfully developed and executed test plans, procedures, use cases and test scripts, and provided in-depth test analysis to create and deploy New Releases/Intakes/patches. •Lead small team of testers in planning, design, and implementation of comprehensive SIT/UAT cycle testing to ensure product functionality requirements and quality goals are achieved.•Recognized in Q2-2020 Achievers for excellent work done in Small Business Anti-Money Laundry Project.•Executed manual and automated test cases, analyze results, report and track defects using JIRA/HP-ALM, verify fixes and performed follow-up work to resolve issues.•Take ownership of and responsibility for design and development of all aspects of automated testing along with creation, execution, and maintenance of automated scripts.•Hands on experience with CONFORMIQ Test Automation, creating & maintaining Structure/Activity Diagrams.•Conducted hands on functional, Smoke/Ad hoc testing, SOAP/REST API, SIT/UAT, Inflight, Regression & End-To-End testing of Web based Applications.•Responsible for creating & maintaining Automation Test Scripts as per Business Requirements. •Experience in automated testing of web applications and web services in fast-moving and agile environment. •Expertise in Sprint Planning, Sprint Review and Daily Scrum.•Good knowledge on Web Services tools Rest API and understanding of HTTP Code Responses.•Communicated complexed business, functional& technical information cross LOBs and had Demos with Stakeholders.•Hands-on experience using QTP and use of all ALM modules with emphasis on automation test execution and reporting from Test Lab and Traceability coverage metrics.Test Approaches: Waterfall, Agile/Scrum, SDLC, STLC. Show less •Managed escalations with polite service, knowledgeable support andunsurpassed professionalism to satisfy needs and protect bank reputation.•Trained and coached less experienced team members in procedures,compliance standards and performance strategies.•Cultivated positive relationships with key stakeholders and decision-makersas part of successful business practices.•Improved decision-making by using current data on market conditions andindividual financial situations.Effectively managed client services and marketing activities.•Relied on personal drive and leadership skills to meet goals.•Effectively sourced business prospects.•Complies with all regulatory requirements. Show less • Performed activities to provide an exceptional client experience to personal & business Core clients with a vision of client promise.• Initiated a conversation regards to investments by proactively discovering investments needs and recommending financial products & investment portfolios based on their investment objectives, time horizon & volatility tolerance.• Met existing & new Clients to deliver their current financial needs and providing the appropriate financial advice and recommendations to fit their needs.• Proactively demonstrated lobby leadership daily for few hours to engage with the clients and discovering their financial needs to help and advice to achieve their short & Long-term financial goals.•Mentor new employees in their client interactions by providing product knowledge and support aids. Show less

  • Sr. Test Analyst, IT Quality Assurance

    Sept 2019 - Jan 2022

  • Financial Advisor (Sr. FSR)

    Dec 2018 - Sept 2019

  • Universal Banker (Financial Services Rep)

    Aug 2017 - Dec 2018
• 

  CGI

  Jan 2022 - now

  Scotiabank-Automotive (Jul 23- Present)•Develop Test plans, Test cases and Automation test scripts, ensure testing traceability matrixes are complete and leverage/update/maintain automated testing frameworks for Scotia Automotive Web application.•Responsible for understanding the scope of automation, creating, executing test scripts, and enhancing it for new features.•Responsible to implement and execute automated functional and integration tests (API and UI).•Perform testing with both manual, automation scripts using Selenium Framework and perform API testing using POSTMAN and API Automation framework.•Assist creation of Automation Test Strategy with accompanying artifacts, which includes scope, deliverables, timelines, types of testing, high level plan, risk mitigation etc.•Work with a variety of testing tools and software testing practices to handle manual/automated testing systems and testing environments.•Use Azure DevOps for test design and track progress during the overall test life cycle-including defects encountered during testing.•Document, track and maintain test results, status, defects, and other QA artifacts to support delivery.•Responsible for all phases of automation: Script development to maintenance.•Contribute to the improvement and advancement of automation QA practices.Scotiabank-Global Wealth Management Services (Feb 22 - Jun 23)•Worked on a Scotiabank-Global Wealth Management Services project to test enhancements of Wealth Client Onboarding and servicing processes for a Web based Application.•Provided Estimates, Resource plans and trained multiple groups of testers both Onshore and Offshore.•Performed testing with both manual Test Cases, Automation Scripts and performing the testing of API using POSTMAN.•Worked closely with QA Automation team on Automation Selenium frameworks with other supporting tools i.e., TestNG, Maven, Extent reports, Jackson API.•Worked closely and directly with Client Vendors. Show less

  • Senior Consultant

    Nov 2024 - now

  • QA Consultant

    Jan 2022 - Jan 2025