Mike Evans

Experience

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  Audi Warrington

  Aug 2000 - Jun 2004

  Apprentice Technician/ Technician

  - Started out as an Apprentice, where after I qualified as a Technician.- Assisting Technicians and foreman with repairs on all Audi vehicles- Electrical repair and software updating on current range- Hands-on on the job and one- one training- Working to achieve company guidelines and targets- Workshop tool and equipment maintenance- Assisting with reception tasks at peak periods

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  Audi Crewe

  Jul 2004 - Mar 2006

  Technician

  - Working in a busy, state-of-the-art workshop- Carrying out all repairs on Audi vehicles- Reporting faults on Audi vehicles to the factory- Working towards established budgets and keeping within given timelines- Following Audi Hso and health and safety guidelines- Maintaining equipment and tooling- Keeping up to date on new products and factory developments

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  Behbehani Brothers W.L.L

  May 2006 - Mar 2022

  As Service Manager I am responsible for managing the service department and responsible for 13 Bay Workshop and 25 direct reports. - Budgeting, profitability and cost control- Monitoring and reporting daily KPIs to Dealer Principle- Customer satisfaction monitoring and improvement- Staff training/coaching and work quality (both technical and non-technical staff)- Daily running of the service department within service core process guidelines- Maintaining tools and equipment in accordance with Audi requirements and ISO 90001 standards - Ensure health and safety requirements are met or exceeded - Maintaining Audi brand image- Ensuring regular communication and a positive working relationship with principles Show less

  • Service Manager

    Aug 2008 - Mar 2022

  • Workshop Supervisor/ Senior technician

    May 2006 - Aug 2008
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  Adamas Motors LLC

  Apr 2022 - now

  General Aftersales Manager