Michele Roche

Experience

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  Hewlett Packard Enterprise

  Sept 2001 - Dec 2004

  Responsible for managing transition activities and projects including structure, staffing, and managing project teams. Acting as a focal point for the customer and HP resources in coordinating and implementing the contracted services, whilst maintaining cost/benefit performance of the program. Worked with the multiple customers to identify the key delivery issues, conduct root cause analysis, and develop remediation plans to resolve the issues. Responsible for the management of the transition of services relating to Change Management, Asset Management, Network Management, NT and Database Management. Responsible for the setup of the Project Management Office (tools, processes, staffing, reporting cycles, risk management, quality management, communication plans and cost management) for a $105M account with a portfolio of over 22 projects spanning transition, transformation and business as usual services. Responsible for managing the discovery, and implementation of service desk services and back-end infrastructure incorporating Citrix services, knowledge base, load testing, real-time reporting tools and service commencement planning as well as continued engagement post implementation to investigate service desk training and modelling. Including, remodeling of the service desks to achieve HP’s business objectives.

  • Transition Manager

    Sept 2003 - Dec 2004

  • Transition Project Manager

    Mar 2003 - Sept 2003

  • Program Management Office Manager

    Oct 2002 - Mar 2003

  • Project Manager | Managed Services

    Sept 2001 - Oct 2002
• 

  Fujitsu Asia Pacific

  Dec 2004 - Feb 2007

  Responsible for the delivery of Proactive and Reactive Problem Management across 10 major customers. Working with a team of 20 staff, supporting infrastructure customers to contractual requirements across server, Application and Network support services. Responsible for expanding the current application services for a government organisation as part of an extended managed services agreement ensuring service readiness and delivery to contracted service levels.

  • Problem Management Group Manager | Managed Services

    Jun 2005 - Feb 2007

  • Transition Manager | Managed Services

    Dec 2004 - Jun 2005
• 

  KAZ

  Feb 2007 - Feb 2008

  Program Management Office Manager

  Responsible for the monitoring and controlling of 7 Programs of work with a team of 11 staff. The PMO responsibilities included scope management, cost management, schedule management, Risk and Issue management, quality management, performance reporting, communications management and coordination support for Discovery Projects.

• 

  Telstra

  Feb 2008 - May 2013

  Responsible for a group of 6 Direct Reports and a workforce of 120 staff with a Project landscape of 1000 Projects and revenue stream of $80M. Working with internal stakeholders and clients to standardise the existing Project Delivery organisation and improve Telstra’s delivery capabilities to deliver all programs of work within triple constraints, achieving 34% growth targets.Worked as part of the Telstra NBN Team for 12 months to address tactical NBN solution and deployment issues to ensure a smooth rollout across the Retail and Consumer market. Show less

  • General Manager Project Delivery | Professional Services | NBN

    Oct 2009 - May 2013

  • Transition Group Manager

    Feb 2008 - Oct 2009
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  International Labour Organization

  May 2013 - Aug 2017

  Livelihood Consultant

  Training Development - Development of participatory training tools for rural communities, migrant workers and transportation operators within Asia Pacific.Rural Livelihood Projects - Project Management for UN ILO's C-BED project for Laos working in Vientiane Ban Tapiao, Luang Prabang and Vang Vieng with farmers, handicraft vendors and small business owners over a 2 year period. Project Management, Training Coaching, Training Development and Donor Reporting (including Action Research)

• 

  DXC Technology

  Aug 2017 - Jun 2018

  Program Management Office Manager

  Responsible for the setup and operationalisation of the PMO based on PMBoK methodology principles, supporting a Tier 1 Government Transition and Transformation Program.

• 

  DXC Technology

  Feb 2019 - now

  As Delivery Assurance Leader and Transformation Manager, Michele manages, assesses, and monitors program delivery and client satisfaction by implementing and monitoring company methodology best practices around delivery assurance for high complex client engagements. This includes managing and conducting delivery assurance reviews with associated execution plans for program and account teams across the organisation. Responsible for the successful delivery of a major Transformation and Data Migration Program in the Insurance Industry involving Extract, Transform and Load (ETL) data integration. Leading technical and business resources to deliver customer outcomes in a dynamic environment. Responsible for the integration of Data Centre and Network Services as part of a Client acquisition into existing services and transformation to new platforms to achieve customer business targets. including environment discovery, tools deployment, planning, service commencement and stabilisation activities.

  • Delivery Assurance Leader | Consulting Systems Integration |Complex Program Delivery | Asia Pacific

    Jan 2022 - now

  • Program Manager | Transformation and Data Migration

    Sept 2020 - Jan 2022

  • Transition and Transformation Manager | Services Integration + Cloud Migration

    Feb 2019 - Aug 2020