Tiruchy Vellaiyan Kalaiselvan

Experience

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  Delight Connections

  Jun 1993 - Aug 1995

  Service Engineer

  IT hardware & Peripherals repair

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  Galaxy Computer Consultancy

  Sept 1995 - Mar 1996

  Service Engineer

  Marketing of Annual Maintenance Contract business

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  Hi-Tech Systems & Communications

  Mar 1996 - Nov 1996

  Service Engineer

  Technical support, Customer support of IT Hardware and Peripherals

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  Spicenet Limited (Formerly Modi Olivetti)

  Jan 1997 - Apr 2003

  Territory Manager – Customer Support

  Customer Support, Technical Support, ASP/Vendor Management

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  Acer

  Apr 2003 - Nov 2005

  Assistant Manager - Customer Support

  Customer Support, Technical Support, Authorized Service Provider management, Vendor Management, Service Business developmentTechnical Training and Skills enhancement of Authorized Service Providers and internal team

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  CSC

  Nov 2005 - Jan 2011

  Manager - Project Management

  Worked onsite in the United Kingdom for two years and managed direct client facing projects for the leading Gas & Electricity Transmission and Distribution Company of UKPerformed dual role of Project Manager and Service Delivery Manager for a Zurich Financial Services Managed Fixed Price, Time & Materials projects

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  HCL Technologies

  Jan 2011 - Jul 2014

  Associate General Manager

  Worked onsite in Singapore for around two and half years and managed the Global Data Centre Consolidation program for a multinational professional services client firm headquartered in London, United Kingdom Consolidated the branch offices of the client organization spread across the countries in Asia Pacific region into Singapore Global Data CentreImplemented WAN optimization project, Branch office infrastructure refresh project, Lotus Notes, File servers and Application Servers migration projects covering the entire project life cycleManaged offshore and onshore team of 25 IT professionals comprising of Project Managers, Solution Architects, Domain specialists from Networking, Server, Storage, Backup domain Show less

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  CSS Corp

  Jan 2016 - Apr 2017

  Associate Director - IMS

  Managed the offshore service delivery and operations for a leading USA based Insurance company for an annual contract value of USD $1.8m and Netherlands based Antivirus/Managed Service Provider organization for an annual contract value of USD $1.9m Managed the onshore and offshore team of 95 IT Professionals comprising of Client Engagement Manager, Service Delivery Managers, Service Desk team, Monitoring Team and Domain specialists from Databased, Messaging, Networking, Windows, VMware, Citrix, Linux, Storage and Backup technical towers Show less

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  CSS Corp

  Nov 2017 - Mar 2019

  Program Manager - Cloud, Infrastructure & Security Services

  Under Cloud, Infrastructure & Security Services (CIS) division of the organization CSS Corp, I am program managing Telecom projects.Currently managing a project for a client who is a multinational Telecom systems (PBX) manufacturer and service provider having headquarters in France. The project is comprising of providing Managed Services for the end customers of the Telecom client.The managed services include Service Desk, NOC, Technical Support and Project Management functions.The project has a scope of providing managed services for the Telecom products (PBX, VOIP) and Data Networking products, and hosted services such as Telecom As A Service (TAAS) and Unified Communication As a Service (UCAAS). Show less

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  Tata Communications

  Apr 2019 - now

  Senior Manager - Cloud and Cyber Security Services

  Technical Project and Program Management of Digital Infrastructure deployment in Co-location Data Center, Private, Public & Hybrid cloud environment. The Digital Infrastructure comprises of High-end servers, SAN Storage Array, SAN Fabric Switches, Perimeter and Internal Firewalls, Load Balancers, Network Switches, Routers, P2P and ILL links, VMware Hosts. Responsible and end-to-end management of complete process flow of project life cycle from Order to Cash.