Myles Edney

Experience

• 

  Compucon

  Oct 1999 - Mar 2002

  Technical Support

  • Primary point of contact for all IT related issues• Maintained Windows pre-installation environment and script updates• Designed and implemented IT standards and polices for ISO 9002 standards• Supported SCSI and RAID technology both internally and to Compucon dealers• Built desktop and servers to ISO standards

• 

  Co-Sys Ltd

  Apr 2002 - Oct 2005

  Field Computer Technician / Network Engineer

  • Customer IT administration via phone, remote IT support and onsite visits• Management of customer IT Infrastructure • Analysed customer's networks/systems and provided reports with recommendations• Maintained Vendor relationships for support, including supply of hardware and software• Maintained customer backup systems and conducted regular restore simulations

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  Gen-i

  Jun 2006 - Jul 2009

  Systems Support Specialist - Security

  • Configured and implemented Cisco and Checkpoint Firewall policies• Alarm and Alert notification monitoring• Active Directory and Exchange service requests• Change Management (Move, Add, Changes)• Updated internal knowledge management system

• 

  Spark New Zealand

  Jul 2009 - Jan 2015

  Operational Support Designer (Business Support and Process Analyst / Technical Support) role is responsible for ensuring effective use of Spark resources by managing the transition of project deliverables into production environment.• Requirements gathering• Authored technical documentation• Business process improvements• Information management • Developed and maintained Vendor and Stakeholder relationships• Managed approval process ensuring compliance to governance standards• Effective written and oral communication• Assessed operational issues and managed resolutions• Asset Management• Facilitation of meetings• Technical COE Laptop and User Support• Health and Safety Coordinator Show less

  • Operational Support Analyst / Designer

    Mar 2010 - Jan 2015

  • Operational Implementation Change Analyst

    Jul 2009 - Mar 2010
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  Revera

  Aug 2015 - Dec 2020

  Service Desk Analyst responsibilities is to provide second level support for Service Desk Agents and assist with internal business operations.• Provide level 1 and 2 technical support to all IT users • Create user accounts within Microsoft Active Directory and Exchange Server• Create Lync (Skype for Business) user accounts• Setup laptops for internal users• Software installations and support• Provide support for VMware Horizon Client users• Provide administration support for internal phone system• Administration of SSL Certificates and domain names (internal and customers)• Manage 2Factor Authentication system Show less Service Desk Agent primary responsibilities was first point of contact for all incidents and requests submitted to the service desk• Provide technical support to all IT users • Ensured that support calls are logged and handled effectively and efficiently• Use remote control software tools to provide fault diagnosis and resolution• Create and configure user settings within Microsoft Active Directory and Exchange Server• Identifying and escalating priority incidents or customer complaints• Communicate complex IT issues to non-technical clients• Create service desk documentation Show less

  • Desktop Support Specialist / Technical Specialist

    Aug 2019 - Dec 2020

  • Service Desk Analyst

    Oct 2016 - Aug 2019

  • Service Desk Agent

    Aug 2015 - Oct 2016
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  New Zealand Defence Force

  Dec 2020 - now

  • Senior Field Service Technician

    Aug 2022 - now

  • Field Service Technician

    Dec 2020 - Aug 2022