Naoki Sakai

Experience

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  Shine Sportswear Ltd

  Apr 2000 - Aug 2006

  Store Manager

  Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.Ensure high levels of customers satisfaction through excellent service.Complete store administration and ensure compliance with policies and procedures.Maintain outstanding store condition and visual merchandising standards.Report on buying trends, customer needs, profits etc.Propose innovative ideas to increase market share.Conduct personnel performance appraisals to assess training needs and build career paths.Deal with all issues that arise from staff or customers (complaints, grievances etc)Be a shining example of well behavior and high performance.Additional store manager duties as needed. Show less

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  Nagahori Corp

  Sept 2006 - Aug 2008

  Sales Manager

  Achieve growth and hit sales targets by successfully managing the sales teamDesign and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.Own recruiting, objectives setting, coaching and performance monitoring of sales representativesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.Present sales, revenue and expenses reports and realistic forecasts to the management team.Identify emerging markets and market shifts while being fully aware of new products and competition status. Show less

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  Noel Leeming

  Aug 2008 - Jun 2015

  Assistant Manager

  Assist the Store Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsAnalyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelinesAct as our store’s representative and set an example for our staff Show less

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  Specialist Cleaning Supplies

  Jun 2015 - now

  General Manager

  Oversee day-to-day operations.Design strategy and set goals for growthMaintain budgets and optimize expenses.Set policies and processes.Ensure employees work productively and develop professionally.Oversee recruitment and training of new employees.Evaluate and improve operations and financial performance.Direct the employee assessment processPrepare regular reports for upper management.Ensure staff follows health and safety regulations.Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) Show less