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Lief Zimmerman

Lief Zimmerman

Usability Specialist

Followers of Lief Zimmerman491 followers
location of Lief ZimmermanAuburn, Washington, United States

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  • Timeline

  • About me

    Senior Program Manager at F5 Networks.

  • Education

    • University of Washington

      1993 - 1995
      Bachelor of Arts Philosphy

  • Experience

    • Boeing Commercial Airplanes

      Jan 1996 - Jan 2001
      Usability Specialist

      User Experience design assistant for 7 different categories of interface forms followed by Change and Configuration Control on over 4,000 interface forms for an enterprise Product Data Management suite.This PDM system revamped processes and technologies in effect for airplane production processes since WWII.

    • Synergis Systems

      Mar 2002 - Jan 2004
      Operations Manager

      Designed and delivered a first‐of‐it’s‐kind touchscreen user‐interface on a smart‐device used by baggage handlers in Tri‐Cities airport in Pasco, WA.For this startup I shouldered two primary positions simultaneously.Visual and Graphic Design - responsible for all marketing material, public language, trade-show collateral, and website design.Operations Manager - directed receiving, shipping, support, pre/post sales support, facilities, and assisted President with product development requirements (hardware and software).Specializing in configurable, smart-readers for access control and industrial automation in the airline industry - this startup didn't weather the post-2001 economic storm, and especially the heavily affected airline industry. Show less

    • Zones Inc

      Jan 2004 - Jan 2006
      Systems Analyst

      Co‐designed, launched, trained, and operationalized a 1st party CRM+ERP web‐based application for floor sales staff. Standardized training, reduced licensing costs for COTS software in high‐turnover industry, reduced communication gaps and ordering lags between Purchasing and Sales.

    • TeleCommunication Systems, Inc.

      May 2006 - Feb 2016

      Architecting new Service Management processes and Service Catalog taxonomies amidst a developing strategy for operations during the busiest time in company history - both in terms of emerging business and creating operational efficiencies for legacy business. Multi-million dollar revenues on shoe-string budgets.Systems/Solutions Architect, Business Strategy Analysis and Consulting, workflow management, process discovery/mapping/improvement, and Configuration Management for on-boarding new products, new services, new technology, and new information processes using:* BMC ITSM suite (Incident, Problem, Change, Asset)* CMDB* CRM (ColumnCRM, MS Dynamics, Salesforce)Lines of Business Include:* Cellular 911* VoIP 911* NG9-1-1* SMS 911* Internal Tool Development Show less Business Analyst, SME, and Configuration Manager for IT Service Management (Incident, Change, Asset, CMDB) in the Service and Operations group for legacy 911 and NG911 (IP-based) products and services.Systems/Solutions Architect, Business Strategy Analysis and Consulting, workflow management, and Configuration Manager for on-boarding new products, new services, and new processes in BMC ITSM suite and Column CRM for new NG911 (IP-based) line of business.Analyst for $750K web-portal initiative. Show less

      • Supervisor, Service Management

        Aug 2013 - Feb 2016

      • Sr. Business Systems Architect

        Jun 2012 - Sept 2014

      • Senior Business Systems Analyst

        May 2006 - Jun 2012

    • Comtech Telecommunications Corp.

      Feb 2016 - Mar 2019

      • Senior Manager Application Development

        Aug 2018 - Mar 2019

      • Manager, Service Management

        Feb 2016 - Aug 2018

    • F5

      Mar 2019 - now

      Online Community Program Manager for DevCentral at F5 Networks.

      • Senior Program Manager

        Jul 2022 - now

      • Program Manager, Online Community

        Mar 2019 - Jul 2022

  • Licenses & Certifications

    • ITIL V3 Foundation

      Seven Wonders Learning
      May 2010

    • Legendary Titan - Khoros Community

      Khoros
      Apr 2023
      View certificate certificate

    • Epic Titan - Khoros Community

      Khoros
      Nov 2022
      View certificate certificate

  • Honors & Awards

    • Awarded to Lief Zimmerman
      UMCA Record Holder Ultra Marathon Cycling Association May 2015 Established the unfaired, recumbent cycling record across the state of Washington.Washington, North-SouthUsing previously established endpointsMay 16, 201512 Hours 28 minutes (12:28)254.8 Miles20.44 mph average speedOfficial: William Smithhttp://www.ultracycling.com/wp_news/?p=590
    • Awarded to Lief Zimmerman
      Zones Yearly Winners Circle Award Zones 2006 Yearly award - given to top performers company-wide.
    • Awarded to Lief Zimmerman
      5 Star Service Award Zones 2005 Given to top performers by department.

  • Volunteer Experience

    • Apprenti Advisory Board

      Issued by Washington Technology Industry Association on Sept 2017
      Washington Technology Industry AssociationAssociated with Lief Zimmerman

    • Video Editing, Fundraising, UMCA Bike Racing

      Issued by 3000 Miles to a Cure on Jan 2015
      3000 Miles to a CureAssociated with Lief Zimmerman

    • Secretary

      Issued by Victoria Park Homeowners Association on Jan 2007
      Victoria Park Homeowners AssociationAssociated with Lief Zimmerman

    • Volunteer Instructor

      Issued by Renton School District on Sept 2013
      Renton School DistrictAssociated with Lief Zimmerman

    • Volunteer

      Issued by WIKISPEED on Mar 2013
      WIKISPEEDAssociated with Lief Zimmerman