Masud Rana

Experience

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  Asian Trading Co . ( Smart Mobile )

  May 2009 - now

  Manager, Service & Product Development

  *Service Department:Improve the working efficiency of technicianTotal responsible for sound take care of A to Z (all sorts) of Service Center.Analysis all the data of qualityTrained up the Junior Engineers regarding the problems/solution and various options for latest model handsets.Submission of daily, weekly and monthly service report to the higher authority.Make accessories planCommunicate with marketing person and china office.Field test: test the local demand in Bangladesh , such as net、balance、take call ------please follow field test form ; test the issue which feedback from customer (new model and old model)Confirm new sample with marketing person ,such as marketing demand , software , color assignFollow up the quality situationRecorder QC report/technician working report/field testing report/accessories report/issue set return report Analysis all the data of quality. Show less

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  Namira Enterprise At Winstar Mobile

  Mar 2015 - now

  Manager,PM & Service

  • Sourcing international suppliers & communicating for Mobile Handset.• Arrange different type of new products from Supplier.• Arrange presentation & implementing for upcoming & pre-launching products with Sales team to establish market growth& potential brand value in the business arena.• Keep maintain market report with Research & Development (Product on market demand and as well as customers requirement).• Product costing finalize with Supplier for Selected ID.• Maintain QC for sample products; communicate with suppliers and confirmation for product approval with all accessories.• Provide Software customization to Supplier (according to customer & company requirements).• Checking ID (Hardware & Software), GB and others accessories according to International standard with ISO Certified checking list for business establishment.• Arrange market feedback report from local market & customer care center. Show less

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  SSG - Super Star Group

  Jan 2017 - now

  Manager,Operation At Mobile Division .

  •Sourcing international suppliers & communicating for Mobile Handset.•Arrange different type of new products from Supplier.•Arrange presentation & implementing for upcoming & pre-launching products with Sales team to establish market growth& potential brand value in the business arena.•Keep maintain market report with Research & Development (Product on market demand and as well as customers requirement).•Product costing finalize with Supplier for Selected ID.•Maintain QC for sample products; communicate with suppliers and confirmation for product approval with all accessories.•Provide Software customization to Supplier (according to customer & company requirements).•Checking ID (Hardware & Software), GB and others accessories according to International standard with ISO Certified checking list for business establishment.•Arrange market feedback report from local market & customer care center. Show less