Muhammad Nazreen Zainudin

Experience

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  Variant IT

  Dec 2017 - Feb 2018

  Technical Support

  Troubleshooting technical issuesDiagnosing and repairing faultsFollowing up with clients to ensure the problem is resolvedInstalling and configuring hardware and software.

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  Detik Ideal Sdn Bhd

  Feb 2018 - Oct 2021

  Support Analyst

  Celcom• Conduct logs file analysis using Linux and MySql• Handle ticket and escalate to appropriate party via Celcom proprietary system.• Level 2 Support• Determines the cause of customer problem.• Collaborates with development, and field support teams to insure proper issue resolution and customer service.• Create a script using shell script & perl to generate report to Celcom• Monitoring and maintaining system health.• Troubleshoot failed request from customer.TuneTalk• Conduct logs file analysis using Linux and MySql• Determines the cause of customer problem.• Monitoring and maintaining system health• Perform DB housekeeping when the table reach thresholdPetronas ICT Project : RENTAP• Perform databases cleanup ( Truncate )• Monitoring system health7Eleven• Monitoring and maintaining system health• Manages complaints , Incident and reporting• Involve in registering new store into 7Eleven databases.• Perform DB housekeeping when the table reach threshold Show less

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  Infinitium Group of Companies

  Nov 2021 - now

  Application Support Engineer