Jaclyn Lueck

Experience

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  J&L Steel and Electrical Services

  May 2013 - Nov 2014

  Office Administrator

  -Greet all incoming clients and visitors in a friendly and professional manner.-Oversee all office shipping and receiving and manage office communications. -Provide administrative support for leadership team.-Assist with coordinating on-site and off-site events.

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  Intrawest

  Nov 2014 - May 2017

  Operations Day Team Leader

  -Create a daily schedule for the team prioritizing the most important tasks. -Working supervisor, jumping in and supporting the team as needed. -Demonstrate professional and effective communication with team members and leadership team.-Perform multitasking and assessing urgent needs at a high volume ski resort.

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  LIFETIME FITNESS

  May 2017 - Aug 2018

  Operations Assistant Manager

  -Use exceptional multitasking abilities to ensure a variety of projects were completed throughout the work area on daily, weekly, and monthly timelines.-Assist with recruiting, interviewing, and monthly / annual budget recommendations.-Execute time card edits and weekly payroll submissions with KRONOS program.-Create and coordinate Operations monthly staff schedule.

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  Reuter Walton Commercial, LLC

  Aug 2018 - Aug 2019

  -Create, edit, distribute, and collect owner contracts, subcontracts, and purchase orders. Work with the project team including subcontractors, architects, and project developers to manage agreements in a timely and efficient manner.-Coordinate the startup and closeout of projects. Begin the project by undertaking many tasks including the developer contract coordination, ordering construction signage and materials, coordinating construction trailer delivery and internet service. Execute end of project tasks including compiling all closeout documentation from subcontractors, 3rd party inspectors, and outside reporting; coordinate project photos, issuing final contract change orders to subcontractors, and coordinating the return of construction materials from the job site. Show less

  • Project Coordinator

    Feb 2019 - Aug 2019

  • Office Administrator

    Aug 2018 - Feb 2019
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  Quality Auditing LLC

  Aug 2019 - Mar 2022

  -Manage a portfolio of clients, engage with internal stakeholders and Fortune 500 clients to understand needs and support new business development opportunities.-Orchestrate on-site and remote consulting engagements including determining scope, coordinating stakeholder schedules, and reviewing deliverables.-Ensure resolution of client problems including solving issues related to scheduling, billing, operations, and other administrative challenges. -Assist in on-boarding of new consultants and clients, and support internal employee recruitment efforts. -Organize and manage client and consultant information in CRM software (Salesforce).-Strategize with senior-level employees to increase client acquisition and retention, and streamline processes. Show less

  • Senior Client Service Coordinator

    Jul 2021 - Mar 2022

  • Client Service Coordinator

    Aug 2019 - Jul 2021
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  Bureau Veritas Group

  Mar 2022 - now

  Key Account Manager - Business Unit CYBER

  -Working within Business Unit CYBER offering and executing ISO 27001:2013/2022, ISO 22301:2019, ISO 27701:2019, ISO 27017:2015, ISO 27018:2019, ISO 31000:2018, ISO 20000-1:2018, ISO 42001:2023, CSA STAR certifications and TISAX label recognition.-Develop and maintain strong relationships with multiple corporate customers at various organizational levels and locations.-Pursue growth of assigned accounts and new lead generation through customer interactions, communications and other networking opportunities.-Achieve annual financial targets for the combined accounts assigned while also meeting individual KPI’s.-Subject matter expert of assigned account’s requirements and contracts.-Ensure customer’s expectations are fulfilled at all levels within Bureau Veritas. When issues arise, take the lead on behalf accounts to address issue.-Actively follow new work and high risk movements to ensure local office fulfills customer expectations.-Prepare and lead customer partnership presentations for client meetings.-Work closely across Bureau Veritas functions to ensure account management and growth objectives are integrated and aligned-Prepare and lead account reporting updates, including activity, achievements, challenges and client specific KPIs. Identify areas for improvement and set goals for achieving.-Recognize growth as a top priority and spending significant time discovering new, as well as managing/farming existing accounts.-Develop new opportunities with customers utilizing cross functional teams within Bureau Veritas-Proactively read the customer and market segments to implement responses for competitor activity and market changes-Use of price management systems, forecasting tools, and order process systems that provide a high level of customer service.-Monitor key competitors and understand their strengths and weaknesses to maximize opportunities.Provide recommendations and capture market intelligence on customers, competitors, market trends, etc. Show less