Rawad Faraj

Rawad Faraj

Volunteer

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location of Rawad FarajEssen, North Rhine-Westphalia, Germany

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  • Timeline

  • About me

    Operations Team Manager at TELUS leading with Agile expertise

  • Education

    • Damascus University

      2011 - 2017
      Bachelor's degree Information Technology
  • Experience

    • German Red Cross Assistance

      Jan 2018 - Jun 2018
      Volunteer
    • Erasmus Plus

      Apr 2019 - Oct 2019
      Project coordinator
    • TELUS

      Aug 2019 - now

      -Lead and develop employees: Provide guidance, mentorship, and support to team members, helping them reach their full potential and fostering a positive work environment.-Support team goals: Collaborate with the team to define and achieve objectives, ensuring alignment and effective performance across all levels.-Conduct regular employee discussions: Engage in frequent one-on-one conversations with employees to promote their development, boost motivation, and foster a sense of loyalty and engagement.-Develop and implement new processes: Identify areas for improvement, design innovative procedures, and implement efficient systems to enhance productivity and performance within the team.-Create reports and provide feedback: Generate comprehensive reports to assess individual employee performance, and provide constructive feedback to help them excel in their roles and grow professionally. Show less

      • Operations Team Manger

        Nov 2021 - now
      • Content Manager

        Aug 2019 - Nov 2021
  • Licenses & Certifications