Ling Wong

Experience

• 

  Brembo Poland Sp. z o.o.

  Jun 2008 - Jul 2008

  Project Assistant

  - Using Microsoft Excel in making Macro to improve the effectiveness and efficiency of the company.- Learning of global culture, teamwork, problem solving skill and self-motivation

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  Specialife Industries Ltd.

  Jul 2009 - Jun 2018

  - Small to Medium company with 50-100 employees, Manufacturing industry, with two factories located in China. Report duties to General manager & Managing Director.- Meeting with overseas clients about hair trimming, shaver, beauty and care products and business negotiation. Build and enhance relationships with two main critical overseas customers (>80% company turnover).- Led client meetings to scope project goals, reporting and deliverables. Negotiated and finalised contracts.- Generated systematic strategy reports to analyse business trends and identify expansion opportunities.- Instructed manufacturing orders to meet schedule demands. Planned warehouse intakes and outbound stock flows to drive efficiencies. Monitored logistics and production for bottlenecks.- Trained team in project management. Led the team on new project development and devised activity and service plans to meet customer requirements.- Projected cutters procurement requirements to order exact stock for project needs.- As a product owner, contributed to internal marketing system development on database building and data analysis. Show less - Controlled resources by department or project and tracked use in MS Project.- Maintained project schedules by managing deadlines and adjusting workflows to suit.- Analysed and resolved complex resource management issues for optimised scheduling.- Maximised communication and transparency between clients, internal departments and stakeholders.- Investigated issues affecting group operations, prepared reports and helped correct problems.- Streamlined processes to improve and optimise office operations. Show less

  • Marketing Manager

    Apr 2013 - Jun 2018

  • Project Coordinator

    Nov 2011 - Mar 2013

  • Project managment trainee

    Jul 2009 - Oct 2011
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  Chinetek Intelligence

  Jul 2018 - Apr 2022

  - Small company with 10-50 employee, IT company, solely owned a CRM platform. Customer mainly based in Hong Kong, but also supporting for China, Macau and other Asia countries.- Managed a team of 2 Account Managers & 1 Marketing executive. Closely cooperated with GM & IT manager for tasks and resources arrangement. Maintain a strong pipeline in order to achieve project management and sales target.- Exceeded sales and revenue targets by 30%, using consultative and value-driven approach to account management.- Monitored and analysed market trends and competitive offerings to identify opportunities for segment expansion.- Cultivated strong relationships with key organisations and professionals to support future business growth objectives.- Built focused new client networks, growing business opportunities and increasing revenue possibilities. Mainly focused on CRM system/ App development/ Website development/ WeChat mini programs for Retail / Restaurant / Mall / FMCG / Service provider.- Fostered positive relationships with customers to enhance loyalty and retention. As a CRM SEM provided consulting service and advice, especially help on O2O and digital transforming.- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.- Collaborated with management to review and approve profitable, beneficial customer contract terms.- Conducted internal and external product training, preparing and executing targeted sales presentations. Show less - Ensure client projects were delivered to an exceptionally high quality, proactively keeping clients informed throughout various project stages to maintain client satisfaction and extend relationship for future business opportunities.- Prepared tenders, proposals and contracts to efficiently and effectively secure new client accounts.- Expanded customer base by identifying needs, developing solutions and delivering client-centred products.- Established performance goals aligned with account targets for 50% year-on-year account growth and profitability.- Coordinated with internal department to execute the product development and testing. Based on MYSQL data to validate testing result and match with project scope and requirements. Show less - Represented organisations at seminars, conferences and business events.- Managed eight long-term customer relationships.- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules. Showcased products with polished presentations and demonstrations.- Addressed problems proactively and knowledgeably to maintain and enhance client satisfaction.- As a role of Project Manager and Business Analyst, I participated in requirement management, scope management, time management, quality management, stakeholder management.- Visited customer locations to determine needs, set up contracts and provide training. Provided advice on the UI/UX development on mobile app or website interface. Help review the test plan for both engineers and clients to align on the exception functions and result. Show less

  • Sales Director

    Jan 2021 - Apr 2022

  • Senior Account Manager

    Feb 2020 - Dec 2020

  • Account Manager

    Jul 2018 - Jan 2020
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  CEVA Logistics

  Jun 2022 - Jul 2022

  Warehouse Operative

  - Help in car parts subassembly inside Bentley warehouse

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  Frank Roberts & Sons Limited

  Jul 2022 - Feb 2024

  Employee Lifecycle Administration:-Supported onboarding activities, including induction programs, training sessions, review meetings, and exit interviews.-Managed daily administrative tasks across the entire employee lifecycle, ensuring records were maintained accurately and in compliance with GDPR and company policies.HRIS Support and Optimisation:-Liaised with the HRIS (UKG Ready) help desk to understand system logic and data flow, ensuring workflows aligned with organisational needs.-Enhanced HRIS functionality by building customised reports and analyses to support absence management, turnover rate monitoring, and performance measurement.Data Management and Process Improvement:-Conducted data comparison and resolved discrepancies, reducing manual input errors and ensuring data accuracy.-Transitioned manual reporting processes from MS Excel to Power BI dashboards, automating workflows and improving data accuracy and accessibility.Project Coordination and System Implementation:-Acted as a key project member for the LMS (Learning Management System) implementation, coordinating delivery, system setup, and testing. Participated in all project meetings and contributed to a successful rollout.-Successfully launched the Kappture Card System in the canteen, introducing membership and voucher functions to enhance service offerings.Payroll Administration:-Assisted with payroll processing, ensuring timely and accurate calculations for wages, overtime, bonuses, and statutory deductions (e.g., taxes, pensions, NI contributions).-Addressed payroll queries, provided payslip information, and resolved issues efficiently while maintaining confidentiality.Training and Development:-Supported the planning and delivery of training programs, ensuring smooth execution and alignment with business goals.-Helped optimise training processes, contributing to the development of a structured approach to employee development. Show less Employee Support and Translation:-Provided support to employees, particularly those from Hong Kong, by acting as a translator during training sessions and workplace introductions to facilitate effective communication.Administrative Support:-Managed daily administrative tasks throughout the employee lifecycle, ensuring accurate record-keeping and compliance with GDPR and company policies.-Conducted data comparison and verification to support the preparation of various reports and maintain data accuracy.Project Involvement:-Contributed to the successful implementation of the POS Membership and Staff Card Launch project, enhancing employee engagement and operational efficiency.Industry Exposure:-Completed hands-on training in bakery manufacturing processes, gaining insights into production workflows and operational best practices. Show less

  • HR & Training Assistant

    Oct 2022 - Feb 2024

  • Human Resources Administrator

    Jul 2022 - Oct 2022