Andy Morphet

Experience

• 

  British Gas

  Mar 2010 - Dec 2011

  Managing a team of Customer Managers who in turn looked after a team of 70+ customer service advisors. Implementing reward packages to increase performance, delivering MBR's to the director, over seeing the recruitment of new staff, identiftying training needs and introducing call quality to improve the customer experience. Managing a team of new Customer Managers and helping them develop with the right skills and knowledge to be successful in their role.

  • Call Centre Manager

    Feb 2011 - Dec 2011

  • Customer Service Manager

    Mar 2010 - Jan 2011
• 

  Central Heating Installations part of British Gas

  Jan 2012 - Dec 2012

  Customer Journey Manager

  Implementing and improving processes and recommending new ways of working to enhance the customer journey and increase business performance

• 

  British Gas

  Jan 2013 - Jul 2014

  Responsible for Banking submissions for BGNE and managing Quality workstreams for the business Supporting the implemention of the new system Resourcing for the British Gas New Energy call centre in Leeds and owning the relationship for the External Call centre in Glasgow

  • Quality & Compliance Manager

    Jan 2014 - Jul 2014

  • Operational Support - Etech

    Jul 2013 - Dec 2013

  • Resource Manager

    Jan 2013 - Jun 2013
• 

  British Gas Energy Efficiency

  Aug 2014 - Jun 2016

  Planning Manager

  Planning Manager - East Region

• 

  British Gas

  Jun 2016 - now

  British Gas Smart Metering Planning Manager

  Managing a team of Advocates who plan work for Smart Energy Engineers working in the London and South East regions.