Annika Apfel

Experience

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  York Merchant Adventurers Company

  Sept 2011 - Dec 2011

  Intern

  Internship as part of the EU industrial clerk apprenticeship

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  RWE

  Jun 2013 - Jan 2017

  See description above at innogy Expert Customer Experience Support of the change management process for the introduction of new telecommunication products with focus on the requirements of the end user; Coordination of technical content with the network experts; Coordination of all activities of the projects and the department with the Corporate Communications department; Conception and creation of video conferencing quick guides and video tutorials; Training of employees regarding new video systems Collection, channeling and distribution of information prepared for specific target groups; Establishing of communication plans; Communicative support for international projects; Maintenance and updating of company presentations; Maintenance of the intranet with the CMS "CoreMedia Editor 2011"; Creation and analysis of newsletters with "lnxmail"

  • Expert Customer Experience [HR]

    Aug 2014 - Jan 2017

  • Infrastructure Services, International Data & Networks [IT]

    Feb 2014 - Aug 2014

  • Corporate Communications [IT]

    Jun 2013 - Feb 2014
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  FOM Hochschule für Oekonomie & Management

  Aug 2014 - Nov 2014

  Tutor at Shandong Agricultural University in China

  Give tutorials in German for groups of approx. 50-60 students; Course content included the modules Business German, Management Basics as well as Balance Sheets and Taxes (includes the subjects of taxation, balance sheets and balance sheet analysis); Preparation and follow-up of lectures and tutorials

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  Innogy SE

  Jan 2017 - Apr 2020

  Advice and support for HR departments in product development as a coach and facilitator; Management of international and cross-functional projects; Continuous collection and management of customer feedback; Conception and moderation of workshops in English and German; Conception, control and implementation of the communication of HR-specific topics; Use of agile working methods such as Scrum, Customer Journey Mapping and Design Sprint; Permanent process management and implementation of identified opportunities for improvement Show less

  • Executive Matters [Grid & Infrastructure]

    May 2018 - Apr 2020

  • Expert Customer Experience [HR]

    Jan 2017 - Apr 2018
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  Spherity

  May 2021 - now

  Marketing Communication Manager