Justyna Synowiec

Experience

• 

  Xerox

  Jan 2011 - Jan 2011

  IT Analyst
• 

  Capgemini

  Sept 2011 - now

  The primary objective of the Team Manager is to ensure that services provided are in-line with the agreed and contracted service level agreements. Responsibilities of Team Manager:• Managing the Shift Leaders effectively and developing Shift Leader autonomy,• Team crisis management,• Planning Management,• Ensuring the high level of team performance with respect to the procedures,• Monitoring and controlling operations delivered,• Determining, assessing and reducing risks related to the team activities,• Preparing and ensuring the good progress of the projects in charge,• Conducting the office management tasks and other logistic tasks,• Preparing and revising reports and other operational documentation with support of Service Management Centre and Shift Leaders,• Controlling and ensuring adherence to the published rules and procedures,• Communication management within the team,• Maintaining the good relationship with the client,• Recruitment,• CSI management,• CSO role (BCP) Show less Operating systems: Windows, Unix, Linux, SUN, HP-UX, CiscoInfrastructure: server, switch, router, load balancer, firewallResponsabilities Infrastructure Analyst:Receiving and handling incidents following the troubleshooting procedures and production documentationReport all the events during the shift and inform the next shift about ongoing actionsFollow the actions made by all the support teams and report on alert if no actions are providedEnsure that the SLA are respectedTechnical intervention asistenceResponsabilities Shift Lead:Workload management during the shiftEvaluation of the team membersConflict resolution Assuring the compliance to the company internal procedures Show less

  • Operational Process Manager for SLM/Reporting

    Apr 2016 - now

  • Team Manager

    Dec 2013 - now

  • Shift Lead / IT Infrastructre Analyst

    Sept 2011 - Dec 2013