Christopher Ruiz

Experience

• 

  CNI College

  Nov 2020 - now

  System Administrator

  - Internally redesigned and implemented the wireless network, enhancing wireless connection reliability for over 1000 students and achieving cost savings of over $120,000.- Successfully led the transition from a traditional analog telephone system to VoIP, resulting in improved telephony service, enhanced management visibility, and annual cost savings of $9,000.- Executed a migration plan to transition from obsolete Windows servers to modern, supported systems,enhancing system reliability and improving the overall security posture.- Facilitated the migration of select services to cloud-based platforms, leveraging company investments to enhance user collaboration and resource availability.- Utilized Microsoft Intune for comprehensive device deployment and management, ensuring softwareavailability, and enforcing group policies, contributing to efficient onboarding operations.- Initiated and maintained documentation for processes, system configurations, and procedures, ensuring a standardized and accessible reference for existing and future team members.- Managed IT assets, including tracking, optimization, and maintenance of hardware and software resources to enhance efficiency and ensure compliance.- Implemented a self-hosted ticketing system to streamline and enhance the overall workflow of supportrequests, resulting in increased efficiency and improved tracking of customer inquiries.- Provided technical support for end users, addressing software and hardware issues promptly and ensuring an efficient user experience.- Facilitated end user training and onboarding, contributing to increased proficiency and a seamless integration of new technologies. Show less