Angie Bush

Experience

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  Champaign County Engineer, Ohio

  Jan 1992 - Jan 1995

  Engineering - Survey Technician

  Through my time at the county engineers' office; I learned how to draw and maintain county maps of constructed/repaired utilities, addresses, new site developments, and county tax maps. I assisted field crews with surveying for the installation of county-maintained culverts and roads; as well as inspecting the county's 2200+ culverts. During the culvert inspection process, I also created a report log for each structure detailing the findings and anticipated maintenance/replacement dates.

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  Woolpert

  Jan 1995 - Jan 1997

  Engineering - Survey Technician

  During my employment at Woolpert, I utilized Carlson SurvCadd software for the drafting and design of roadway projects per ODOT standards. However, during my initial months with Woolpert; I worked with the survey field crew conducting static GPS surveys for aerial photography projects, and total station construction staking.

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  City of Trotwood - Public Works, Ohio

  Jan 1997 - Jan 2000

  Engineering Technician - Construction Inspector

  During my employment with the City of Trotwood, I worked directly along side the City Engineer. My duties included inspecting new concrete, asphalt, and utility projects within city limits. I also developed bid documents and oversaw the bidding and building processes for all public works projects. Maintaining city maps fo constructed/repaired utilities, new addresses, and new developments was also a daily part of this position.

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  Trucco Construction Co.

  Jan 2001 - Jan 2006

  GPS Data Manager - Surveying Coordinator

  Employed Trimble software to build and maintain 3d grading files for 17+ pieces of earthmoving equipment. I also utilized Agtek Earthwork 3d, Carlson SurvCadd, and TerraModel software programs for estimating dirt quantities during the bid and building processes. During my time, I also oversaw and scheduled the daily activities of two one-man survey crews using Topcon robotic total stations. My main focus was to coordinate all new surveying and GPS related dirt jobs with project managers, surveyors, foreman, and operators. Show less

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  Topcon Positioning Systems

  Mar 2006 - Jun 2017

  My mission is to research and apply the most effective and efficient tools available to provide a superior level of customer support across all Topcon and Sokkia product lines. I am also committed to maintaining consistent customer service etiquette by motivating and training our team of professional support specialists. Through team training and utilizing the best market resources available to a call center I strive to gain and keep the trust of both the Technical Support team and our Dealer network by building a foundation for excellence in Customer Support.Key responsibilities have included:• Direct global project management initiatives to meet the corporate mission for customer support• Designed and implemented technical support office processes in: Australia, the Netherlands, and Spain• Develop and conduct customer support training for distributors and new employees• Analyze and report on teams’ strengths and weaknesses, guiding to improved performance• CRM & Telephony administration for global support case management:SalesForce.com and NewVoiceMedia systems• Create and analyze customer satisfaction surveys to improve customer service processes Show less I am proud to say that I am a Professional Services Representative for Topcon Positioning Systems based in Columbus Ohio. When I started this position I was told I would be someone's hero during the day - another words, I have been given the opportunity to troubleshoot both hardware and software issues within the GPS, Machine Control, and AG industries as they relate specifically to Topcon products. I have also had the opportunity to present training sessions to our Dealers; helping them to understand how our products work.Key responsibilities included:• Created and conducted training programs for network of distributors• Provided specialized customer product support to global distributor network• Reported product and customer support trends to Director of Global Technical Support• Developed improved case management workflows Show less

  • Call Center Supervisor - Americas

    Aug 2010 - Jun 2017

  • Professional Services Rep

    Mar 2006 - Aug 2010
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  The University of Cincinnati, Pancreas Disease Center

  May 2008 - now

  Volunteer - Patient Advocate

  Pancreatic cancer and pancreatitis have affected me directly, both personally and through the relationships that I have built over the years. Understanding that pancreatitis is an extremely painful and often misunderstood disease, many patients will search for answers to their unrelenting pain for several years. In 2008 my personal experience with the disease and the Total Pancreatectomy with Islet Auto-Transplantation (TP/IAT) surgery pushed me to focus my desire to help others who battle diseases of the pancreas. Working alongside the surgical teams' nurse coordinator at UC, I am the one patients and their families are referred to when they are considering the TP/IAT surgery to discuss the reality of life after the surgery.Key responsibilities have included:• Counsel patients who are undergoing the Total Pancreatectomy with Islet Auto-Transplantation (TP/IAT) surgery, answering questions related to pre- and post-surgery expectations• Collaborate with the surgical team to improve the patient experience• Speak with families and caregivers to promote a better understanding of the patients’ pain, emotions, and needs to support a successful recovery• Actively maintain a social network to promote and support the recovery of TP/IAT patients and diabetics, have counseled 30+ patients and their families Show less

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  Cabell Huntington Hospital

  Jun 2021 - now

  Surgical Intensive Care Nurse