Robert Capone

Experience

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  Putnam Investments

  Jan 1995 - Jan 2006

  Oversaw 300-person customer facing and operating staff in coordinating service delivery to over 2.1 million plan participants. Handled strategic planning and financial management through multiple customer service locations. Enhanced productivity and improved service delivery by reducing expenses 34%, turnover 30% and customer complaints 50% Partnered with sales and marketing units to administer marketing campaigns. Orchestrated and led 12-person client-facing team in maintaining account base of 65 clients and $8B in managed assets. Created and implemented client annual business plans. Established and tracked wide array of KPIs. Improved category of highly satisfied clients (5 of 5 scale) by 40% through better client contact penetration and feedback delivery. Partnered with two senior sales managers in US Northeast and Southeast territories to sell and market retirement solutions to potential and new institutional clients. Achieved 140% of sales quota over two years.

  • MANAGING DIRECTOR | DIRECTOR – PARTICIPANT SERVICES

    Jan 2001 - Jan 2006

  • SENIOR VICE PRESIDENT | DIRECTOR – RELATIONSHIP MANAGEMENT

    Jan 1997 - Jan 2001

  • VICE PRESIDENT – BUSINESS DEVELOPMENT

    Jan 1995 - Jan 1997
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  BNY

  Jan 2006 - Jan 2014

  EXECUTIVE VICE PRESIDENT | HEAD - BNY MELLON RETIREMENT | STRATEGIC BUSINESS DEVELOPMENT

  Led 26 sales and business development professionals and shepherded $44B in client assets which generated $127M in enterprise revenue annually. Directed investment distribution and operations across all affiliates. Built out entire retirement organization from central point, while creating and expanding new distribution channels.

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  AQR Capital Management

  Jan 2014 - Jan 2017

  MANAGING DIRECTOR | HEAD - DEFINED CONTRIBUTION | SUB-ADVISORY BUSINESSES

  Built and managed 20 sales and business development professionals with focus on hedge funds and private equity investing. Oversaw $15B sub-advisory distribution and relationship management businesses.

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  Great-West Investments

  Jan 2017 - Jan 2019

  SENIOR VICE PRESIDENT | HEAD - DISTRIBUTION

  Spearheaded team of 15 sales and distribution professionals to facilitate new business growth and service delivery to multiple business segments. Analyzed data repository of three-year selling traits of targeted audiences across various categories to determine targeted distribution approach and priorities.

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  LGIM America

  Feb 2021 - Apr 2024

  Head of Defined Contribution

  Built, led and grew the firm’s US Retirement business in the United States. Developed six person sales and business development team in less than one year to create new distribution channel as well as marketing and brand awareness for the firm.