Andrew Mounir

Experience

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  SYSTEL

  Jul 2012 - Aug 2012

  Summer Internship Program

  This Training consists of:• Basics of Telecommunication.• Two Way Communication.• Mobility Network and Broadband.• Practical Visit to BTS Cabinet.

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  Telecom Egypt

  Sept 2012 - Sept 2012

  Traniee at Telecom Egypt

  This Training consists of:• Drive Test for 2G and 3G Networks.• Data Processing.

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  MAG Consulting

  Dec 2014 - Jan 2015

  On Job Training on 2G Drive Test at Multivendor Huawei Mobinil Project

  This project consists of:• Clusters Survey.• Main Axis Survey.• Complains of VIP users.• Site Coverage.• Cross Sector and Cross Feeders Problems.

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  Ministry of Communications and Information Technology (MCIT), Egypt

  Jan 2015 - May 2015

  Scholarship

  This Scholarship submitted by "National Telecommunication Institute (NTI)"​ and covered:1. Technical Training is covered "Modern Wireless Technologies"​ that included: • 2G Networks (GSM / GPRS / EDGE)• 3G / HSPA / HSPA+ Networks and CDMA-2000 Network• LTE / LTE-A Networks• WLAN Networks• WiMAX Networks • Wireless Network Planning Concepts• Radio propagation models• Link Budget • Wireless Security• Bluetooth / Zigbee / Tetra / Satellite Networks• Backhaul Solutions2. Soft Skills Training included:• Communication and Presentation Skills • Leadership and Teamwork Skills • Problem Solving and Negotiation Skills• Time Management • Business Writing• Career Development "CVs & Interviewing Skills"​3. English Language Program.4. Project about "​ Proposed Deployment Scenario for Fifth Generation (5G) of Mobile Communication in Egypt" Show less

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  Vodafone

  Jun 2015 - Jun 2015

  On Job Training at Vodafone Egypt

  This Training consisted of:1- Access Transmission Planning Team (Microwaves Planning):• Traditional transmission type Vs Modernized transmission type.• Microwave Equipments (outdoor unit and indoor unit).• Microwave Link budget, Microwave frequency bands, channel spacing (channel bandwidth) and Adaptive Modulation as new concept and its effect on availability and capacity of link.• How to design microwave link and how to use microwave planning tool (Q-link Tool).• Microwave Capacity Planning.2- Radio Planning Team:• GSM overview, GSM network structure, GSM air interface, Radio Transmission Problems, GSM traffic cases, GSM channels and Frames and Mapping.• Idle mode and dedicated mode behavior in GSM.• 2G planning process, Capacity Planning and Coverage Planning. • UMTS overview, UMTS network structure, WCDMA Air Interface, WCDMA Handover, Rake Receiver and Power Control and WCDMA Coding and Synchronization.3- Radio Optimization Team:• 2G drive test concepts and drive test tools.• 2G field problems and optimization process.• Vodafone private toolkit for monitoring The Network Performance.• 3G drive test concepts, 3G field problems and case analysis.• Key Performance Indicator (KPIs) of Optimization Process such as: CFR, CDR, SD Blocking, HOSR, CSSR.4- Practical Visit to Vodafone Mobile Site:• Knowledge about Telecom Equipments in Mobile Sites such as:  Antenna and how to set its tilting, azimuth and height. RRU and how to connect it with antenna and with baseband unit. Microwave Unit (Transmission Unit) and how to connect it with baseband unit. Microwave Dish and how to connect it with transmission unit.  How to connect jumpers, connectors and feeders with different equipments. Cooling System for Outdoor Unit. Power Distribution Unit. Show less

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  Orange Egypt

  Aug 2015 - Jul 2016

  IT Billing & System Operations Engineer

  • Work in a 24/7 mode for one of the rotating 8-hrs shifts.• Responsible for monitoring and executing all Systems Operation Processes such as regular billing cycles, user's payments entry, data warehouse and provisioning. • Responsible for monitoring mediation zone that responsible for traffic collection from network elements (CRDs) and telecom rating chain processes.• Responsible for monitoring all Systems Operation Processes such as roaming process, interconnect process, fraud management system. • Monitor all the defined thresholds and the check logs to ensure the continuity of the real time processes such as network requests/real time billing functions.• Solve operational problems as a first level of support.• Co-ordinate with other departments, operators and suppliers for sending/receiving all operational data files.• Responsible for running ad-hoc requests according to documented procedure.• Follow up all Systems Operation Procedures.• Provide regular reports on activity statistics.• Responsible of all data files processing on time such as payments, provisioning, dunning, etc.• Log and report any out-of-line situations with its proper severity (open cases). Show less

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  Telecom Egypt

  Aug 2016 - Nov 2017

  Enterprise Resident Network Engineer

  • Supporting & Troubleshooting Leased Lines & MPLS VPN Issues of Enterprise Customers.• Supporting & Troubleshooting Triple Play Services (Internet, Voice & IPTV) for Enterprise Customers.• Configuring and Troubleshooting MPLS L2 & L3 VPN on PE Routers (Cisco & Juniper).• Configuring and Troubleshooting Internet connections on PE Routers (Cisco & Juniper).• Troubleshooting & Configuring Customer's premises (SHDSL Modems and CE/CPE Routers).• Troubleshooting & Configuring SHDSL Local Loop terminations on ATM and IP DSLAMs (Huawei 510X &560X,Huawei MSANs,Alcatel ASAM’s & ISAM’s,ZTE).• Supporting and Troubleshooting Pre-WiMAX, 3G and Fiber Solutions.• Troubleshooting Routing Protocols (BGP, OSPF, EIGRP, RIP, Static) on (PE-CE).• Dealing and follow up with Technicians for Physical Problems.• Coordinating with Other Teams for PRI and IP Phone Problems.• Coordinating with Other Vendors for IPTV Problems.• Coordinating with Other Teams for any Planned Outage Activities and insuring Enterprise Service Restoration after the Action.• Adding & Monitoring the Customers connections via SNMP Server.• Hands on Experience with Switches (Cisco Nexus & 6500 Series , Brocade).• Hands on Experience with many brands of Modems either layer2 or layer3 (Zyxel, Adtran, Telindus, Aethra, Cisco Soho 888 ....)• Hands on Experience with many brands of EFM devices (Zhone, Aethra, Hatteras) Show less

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  Orange Business Services

  Dec 2017 - Nov 2018

  IP Network Expert Engineer

  •Acting as the highest level of technical escalation for the Service desk & incident management teams .• provide a technical guidance and support for all services desk teams toward problem resolution.•Responsible for the verification and recommendation of the correct and appropriate hardware/software customer ‘s Equipment configuration.•Support service operation teams on interventions which needs expert assistance.•Open Cisco TACs and maintaining a direct channel with Cisco until problem resolution.•Troubleshooting Routing Protocols (BGP, OSPF, EIGRP, RIP, Static) on (PE, CE & MLS).•Troubleshooting LAN Protocols (VTP, VLANs, STP, HSRP & VRRP).•Troubleshooting different types of tunnels (IPSec, GRE,…).•Provide technical assistance to all service desk teams. Show less

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  Suez Canal Authority

  Dec 2018 - now

  •Installing, Configuring and manage VMware ESXI servers on Dell blade Systems.•Installing, Configuring & manage VMware VCenter Server.•Administrate and manage Dell Blade Chassis (M1000e, MX7000) and Dell servers (M630, M640, MX740c & MX750c). •Administrate and mange Brocade Switches (M6505) and MXL Switches.•Monitor all servers to ensure they are not experiencing hardware or software issues.•Establish, Administrate & Support (2+1) Active Directory Model on windows server 2016.•Managing all active directory services & joining all SCA’s workstations & Laptops to the SCA Organization Domain.•Establish, Administrate & Support Microsoft Exchange server windows server 2016.•Dealing with all Datacenter environments (AC, fire system, and DCIM).•Staying aligned and connected with the Network, Security, and Development teams to ensure seamless workflow across our services. Show less •Plan and Distribute the network nodes on all SCA buildings.•Plan & Terminate copper or fiber cables with appropriate hardware per manufacturer and industry standards. •Designing passive component including: UTP {Pulling cables, patch Panel & termination & testing connectors, installation network rack}.•Designing passive component including: Fiber Optic {Pulling cables, patch Panel & termination & testing connectors, single mode(SM), multi mode(MM)}.•Test & Label all terminated cables to confirm commitment to industry standards. Show less

  • Data Center & Infrastructure Engineer

    Nov 2019 - now

  • Network Infrastructure Engineer

    Dec 2018 - Nov 2019