Kenneth Scott

Experience

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  U.S. District Court, Southern District of California

  Mar 1998 - Jun 2023

  Ensure the stable operation of computer hardware, software systems and network infrastructure, including routers, switches, and VOIP telephony. Recommended new or revised, IT security policies, standards, and procedures. Conducted and participated in assessments, audits, appraisals, program reviews, and inspections. • Deployed and supported Nessus vulnerability scanner server and hosts• Create and maintain high-quality documentation of all relevant specifications, systems, and procedures. • Assist in the development of processes to maintain business continuity and recovery standards.• Perform in-depth analysis and detailed reporting on operating system and major application software patch assessment and security vulnerability analysis. Show less Completed performance trend analysis and managed server/network capacity. Proposed court configuration and implemented technical solutions to enhance and troubleshoot systems. Install, deploy, support, and maintain all virtual infrastructure (VDI) and virtual application environments.• Diagnose and provide root cause analysis for deliverability issues, application, hardware, network, and O/S issues.• Monitor all VDI systems and traffic to ensure maximum availability, performance, and response rates. • Evaluate and analyze systems and metrics to provide recommendations for service improvements Show less Ensured effective and efficient performance of systems and dependent environments. Provided day-to-day operations support for Microsoft based information technology infrastructure including Windows servers and Active Directory. Collaborated with supervisors, managers, executives, and judges locally as well as at other court units. • Developed procedures to maintain security and protect systems from unauthorized use.• Ensured that records of system downtime and equipment inventory are properly maintained.• Supervise and coordinate workers engaged in in problem-solving, monitoring and installing data communication equipment and software. • Prepare evaluations of software or hardware and recommend improvements or upgrades. Show less Provided technical support on information technology systems. Assisted with courtroom support activities, including audio and video components with the courtroom environment. Assisted with the installation and configuration of computer hardware and software programs. • Provide day-to-day technical support, assistance, and training to include physical hardware/software setup, configuration, and troubleshooting in a Microsoft Windows environment. • Identify and respond to trends in support requests and/or unusual activity.• Prepare and maintain documentation for local software applications, procedures, and systems. • Provide support for mobile computing devices and remote access Show less Provided help desk support for end users and provided technical support in installing and configuring computer hardware and software programs. Performed routing to moderately complex troubleshooting for hardware and software systems. • Respond to help desk calls and emails, log computer problems, and assist with routine problems. Assist with web access.• Provide information and assistance to users on applications such as word processing and data entry. Assist with creating user accounts and providing end user training. • Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and user programs. Show less

  • Network Systems Supervisor

    Jan 2006 - Jun 2023

  • Network Administrator

    Mar 2005 - Jan 2006

  • Senior Systems Administrator

    Mar 2004 - Mar 2005

  • Computer Specialist

    Jan 2000 - Mar 2004

  • Computer Support Specialist

    Jan 1999 - Jan 2000

  • Help Desk Support Specialist

    Mar 1998 - Jan 1999
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  U.S Bankruptcy Court, Northern District of California

  May 2023 - now

  Information Technology Manager