Faisal Ghazi

Experience

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  AT&T

  Sept 1972 - Feb 2003

  Director of New Products & Services

  Managed and directed more than 24 switch software engineers (Project Managers) and sales support responsible for pricing, developing, testing new products and services, creating documentation and delivering complex switch software and translation templates to Network Provisioning Centers and Network Operations Centers for implementation. Provided second tier technical support and troubleshooting of translation problems. Administered required Line Class Code database. Managed translation production in five regional Centralized Translation Groups and provided weekly readout to Network vice presidents and marketing executives. Provided technical support to the Intelligent Network Administration Center and Signaling Network Control Center. Provided and reviewed input from vendors on a $28 million RFP for new mechanized translations system. Provided sales support and special pricing requests for marketing and sales teams. Show less

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  AT&T International , Deutsche Telekom & Hungarian Telecom

  Feb 1995 - May 1997

  Advisor / Consultant Wholesale telecom strategy, Billing Validation

  As an Advisor and Telecom Consultant, I analyzed the products and pricing for resellers and major businesses of the Hungarian Telecommunication Ministry. Developed new strategy for development of new products and services. This strategy was named the BluePrint Process. Interfaced with Operations & Maintenance, Technical Support, OSS Billing, Research & Development, and International Billing Settlement and Finance, reviewing and documenting billing processes (PMO). Developed new billing process (FMO) and project managed the implementation of the new $22 million OSS billing system. Provided training and support for marketing and sales organizations new products and services. Show less

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  Digitrex Communications

  Apr 2003 - Sept 2006

  General Manager

  DIGITREX Communications INC., April - 2003 - / September - 2006 • President / Telecom Consultant / Sales director Established new telecommunication consultant firm to help existing telecommunication companies increase revenue and improve billing accuracy. As a Telecom Consultant Advisor, I developed pricing and implemented telecom wholesale strategy for resellers of telecom new products and services. Established special pricing design for major industries and market segmentations. Partnered with major wireless companies to integrate landlines and wireless telecommunications in order to serve the needs of major corporations. Helped DIGITREX Communications to become a major telecom consultant firm in the Midwest RegionOwned and operated wireless retail store, selling AT&T, VERIZON, NEXTEL, T-MOBILE, SPRINT as well as Dish Network and Direct-TV. Repaired defective equipment and software in the Service Center. Directed, trained outside sales teams to achieve corporate objectives. Managed sales team in store on a daily bases. Created competitive ads using radio, TV, and highly circulated papers,Maintained and designed data base for business and residential customers using the P.O.S (Point Of Sale) system. Met with area representative and managers for each company on a weekly basis for updates. Responsible for reviewing resumes, interviewed employees and made decision for hiring. Set goals for the sales team and maintained annual budget for marketing and advertisement.As a Telecom Consultant / Advisor, I developed pricing and implemented telecom wholesale strategy for resellers of telecom new products and services. Show less

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  HONOVI SOLUTIONS

  Sept 2006 - Aug 2007

  Telecom Consultant

  Reviewed telecom present provisioning processes, interviewed employees for their input into the process, created Present Mode of Operation of the current processes. Developed Future Mode of Operation for the new process, implemented the new process, saving the company at least 50% of the costs and improved quality by at least 90%. Completed billing audits to the telecom networks and billing systems. Made recommendations in order to save thousands of dollars in loss of revenues.

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  Ghazi Investments Inc

  Nov 2011 - May 2014

  President CEO

  GHAZI INVESTMENTS INC. November 2011 – June 2014 President and CEO.Startup Verizon Wireless retail stores in Michigan under Verizon of Troy, Verizon of Flint and Verizon of Lincoln Park. Completed Business case for each location, including strategy and business model. Designed and implemented stores’ modern look including displays, lighting and furnishing.Screened and hired managers, inside and outside sales team. Trained, coached and motivated employees. Set goals, quotas and incentive plan. In a very short time, our stores were leading Verizon’s Midwest Region in sales in all categories. Tracked and measured employees’ performance on a monthly basis. Responsible for loss and profit statements. Developed marketing strategy and advertisement budget for each location. Hired RE-BIS to monitor our security cameras for number of customers walked in and number of lost customers, maximum customers at one time, maximum employees at one time, total hours under staffed, total hours of over staffed, violation of dress codes and the percent of closed sales. Joined the Chamber of Commerce in each location. HONOVI SOLUTIONS., September 2006 – October 2007 • Telecom Consultant.Reviewed telecom present provisioning processes, interviewed employees for their input into the process, created Present Mode of Operation of the current processes. Developed Future Mode of Operation for the new process, implemented the new process, saving the company at least 50% of the costs and improved quality by at least 90%. Completed billing audits to the telecom networks and billing systems. Made recommendations in order to save thousands of dollars in loss of revenues. Show less

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  NEMO Health

  Jun 2014 - Jun 2021

  Responsible for the development of new products and services including Information Technology support. Manage the implementation of new software development for new products and services. Maintain and support Local Area Network, Wide Area Network, network administration and system administration. Support the network infrastructure for NEMO Health. Provide daily client support including proactive client success. This position is responsible for day to day operations of Electronic Healthcare Records organization, including project management of the development of new products and services. Responsible for the implementation of the new software development application. Continuous process improvements using Six Sigma and process re-engineering methodologies.

  • Sr. Vice President Product Development, Client Support, Client Success & IT

    Aug 2015 - Jun 2021

  • Technical Operations Director

    Jun 2014 - Jun 2021
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  DIGITREX COMMUNICATIONS

  Jun 2021 - now

  Chief Executive Officer