Tsholanang Mabalane

Experience

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  XEROX Copicentre (Braamfontein)

  Nov 2000 - Jan 2001

  General Office assistant

  Book printing.Counting of stock.General office administration.

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  Deloitte

  Dec 2003 - Jan 2004

  Trainee Auditor

  Audit training; First level analysis of auditsAsset books analysis.

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  Foundation for Skills Development

  Apr 2004 - Apr 2005

  PORTFOLIO Learner Liaison Officer

  TYPE OF BUSINESS Learnership Management; Liaising with different workplaces where the learners are placed. Learner well-being. Ensuring compliance with SETA requirements from work places. Leave administration and meeting arrangement. Learner function management.

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  City of Johannesburg

  Apr 2005 - Jul 2008

  ; TYPE OF BUSINESS Municipality (Revenue); Account analysis.Credit refund processing.Cheque application.Communication to stakeholders.Client liaising.Stats collection and updating. Quality Assurance of refunds issued.Authorisation of adjustment journals and EFTs.New staff training.Ensuring adherence to methodologies and standards. ; TYPE OF BUSINESS Municipality (Revenue); Account analysis.Credit control query resolutionAdjustment journal authorisationTariff adjustment verificationDebt recovery

  • PORTFOLIO Accounting Officer

    Oct 2005 - Jul 2008

  • PORTFOLIO Accounting Officer (Credit Control)

    Apr 2005 - Oct 2005
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  KMM Quality Solutions

  Aug 2008 - May 2009

  Consulting and IT services

  Portfolio: Process, Business Analysis and Business DevelopmentProjects worked on:Randwater (Strategic Asset Management) Business Process Mapping - Junior Process and Business AnalystStandard Bank (Debt Review) - Intermediate Process and Business AnalystDuties:Process Optimization and System Analysis; Process analysis and DesignBusiness DevelopmentProject ManagementTender proposalsQuality Management Communication Management Risk Management Procurement Management Solution Delivery ManagementProcess Optimization and automationEnsure the seamless integration of existing client resources into the consulting project teamDocumentation of Business CaseConduct and document Feasibility AnalysisConduct and document Impact AnalysisScoping workshop facilitation Extraction and documentation of Business Requirements (Non-functional requirements)Extraction and documentation of System Specifications (Functional requirements)JAD Facilitation Creation and documentation of test plans Internal Acceptance Testing and User Acceptance TestingRegistering and tracking of incidents and enhancementsBusiness Process re-engineeringMapping of as-is processesModelling of to-be processesConduct and document Gap AnalysisConduct and Document Root Cause AnalysisMapping and implementing end-to-end Change Control ProcessMapping and implementing the peer-to-peer as well as the Consultant to permanent staff member hand-over processDrafting of circulars Show less

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  Abantu Resources

  Nov 2009 - Jan 2010

  HR Researcher

  Head huntingPosition advert designShort listing respondentsInterviews

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  MFC a Division of Nedbank

  Apr 2011 - Nov 2011

  Process Engineer

  Business needs analysisProcess MappingCapacity ModelsProcess enhancements and procedure manualsProcess Compliance

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  FNB Wealth

  Dec 2011 - Feb 2013

  Business Analyst

  Project Management as required to ensure the effective and efficient delivery of initiatives and regulatory compliance Identifying opportunities to improve business processesDesigning, documenting and improving new and existing business processes Designing process maps for existing and new business rulesAssisting with daily technical operations within the teamAnalysing and optimising end-to-end processes that are signed off by the businessResponsible for the delivery of specified projects, which are aligned to the businessMonitor project progress by tracking activity, resolving problems and recommending actions/solutions.Communicating with various business stakeholders, obtaining their sign-off on projects Gathering and documenting business requirements through interviews, research and facilitation sessions Updating of Golden Rules Procedure for any changes to process or systemProviding training content and facilitate training for end – users Providing test cases and scenarios for implemented systemsTesting projects and system changes in the various environmentsAssessing current business rules, processes and proceduresEscalate issues to stakeholders ensuring that delivery timelines are not compromised Identify breakdowns in the system or process which impacts the businessInvestigation and responding to customer queries in a reasonable turnaround time on an ad hoc basisDevelop an enduring business relationship with stakeholders and individuals in other business units and development areas Show less

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  Alexander Forbes

  Mar 2013 - Dec 2013

  Business Process Improvement Analyst

  Process analysis and improvementAutomationSystem analysis and improvementTrend identification and analysisBottleneck identificationProductivity loss points identification Solution designDelivered:Paperless Claims Process

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  Bayajula

  Feb 2014 - Apr 2014

  Business Process Specialist

  Consultant at ATNS (Air Traffic and Navigational Services) Responsible for process identification, standardization, benchmarking, improvement and re-engineering

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  SystemicLogic Group

  Jun 2014 - Dec 2014

  Process Engineer

  Professional consulting.Process identification, standardization, continuous improvement, benchmarking, improvement and re-engineering.Delivered:Roadmap to Simplified Client Onboarding

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  Mindworx Consulting

  Jul 2015 - Nov 2015

  Senior Process Engineer

  Process analysis and DesignSolution Delivery ManagementLean process improvementProcess Optimization and automationScoping workshop facilitation JAD Facilitation Business Process re-engineeringMapping of as-is processesModelling of to-be processesConduct and document Gap AnalysisBenchmarking and standardisationScript design and training for Call Centre Agents (Front line support)Customer Service ChampionQuality Management

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  EY

  Nov 2015 - Mar 2016

  Senior Associate

  Process Engineering Consultant at Nedbank Retail Process Optimization and Automation.Strategy developmentSDLCTheory of constraints

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  Mindworx Consulting

  Oct 2016 - Mar 2017

  Business Analyst

  African Bank (Good Bank) project analyst.Effeciency and Performance Improvement Analyst.looking specifically at Risk, Finance, Customer Service and Retention.

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  ModusBPS (Business Process Systems)

  Apr 2017 - Jul 2017

  Business Analyst

  DebiCheck (Authenticated Collections) programme analyst at ABSA CIB.Responsible for:Target Operating Model (TOM) design for Ensuring Compliance with the SARB directive for conduct within the National Payment System in respect of the Collection of Payment Instructions for Authenticated Collections

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  Heineken SA

  Jul 2017 - Sept 2017

  Procurement Business Service Analyst

  Procurement Lead Business Analyst.Increasing procurement effeciency and reducing costs.Project lead and implementation.

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  ModusBPS (Business Process Systems)

  Oct 2017 - Jan 2018

  Business Analyst

  Authenticated Collections (DebiCheck) Direct Link channels analyst for ABSA CIB.Responsible for:Ensuring Compliance with the SARB directive for conduct within the National Payment System in respect of the Collection of Payment Instructions for Authenticated Collections

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  Mindworx Consulting

  Feb 2018 - Apr 2019

  Senior Business Analyst

  Nedbank CIB Compliance Senior Business Analyst and Process Engineer. Working on POPIa compliance and Market Conduct Programmes.Responsible for:Policy Drafting, Analysis and Implementation guidance.Process and Procedure Identification, Documentation,Analysis, Testing, Improvement, (Gap analysis) and Implementation.POPIa Impact Analysis, Artifact Documentation, Classification, Information Type Mapping, Storage Mapping, Security Advice.Solution Design and Delivery Management.End-to-End ownership of all Market Conduct and CoFI requirements across multiple engagement channels within CIB and feeding into the greater group programme. Managing Reputation Risk associated with enforcement of legislation. Project identification and implementation in order to drive benefits realization. Show less

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  Adept Advisory

  May 2019 - Mar 2020

  Engagement Professional

  Engagement Team co-Lead on Enhanced Due Diligence (EDD) project at Bidvest Bank.Responsible for AML compliance checks, Sanctions list verification, alert tracking, investigation and resolution. Media screening. Recommendation of client relationship continuation or termination based on investigations.Operations Analyst on Operational Efficiency project at YES4YOUTH.Responsible for:Monthly payroll verification process improvement,Offsite Employee wellbeing, Potential fraud identification and investigation, Client Liaison role. Show less

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  Navigate Compliance

  Nov 2020 - Dec 2020

  Senior Compliance Consultant
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  Standard Bank Group

  Dec 2020 - Sept 2022

  Feature Analyst
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  Absa Group

  Aug 2022 - Dec 2023

  • Senior Specialist Business Analyst Fin Crime Change

    Nov 2022 - Dec 2023

  • Senior Specialist Business Analyst

    Aug 2022 - Nov 2022
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  Rand Mutual - RMA

  Jun 2024 - now

  Senior Business Analyst