Gerald Cardinal

Experience

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  JMJ Trucking

  Dec 2002 - Mar 2007

  Dispatcher/Driver Manager

  Performed the following duties as dictated by Business Manager:• Monitored shipping orders online and created a database to distribute shipping orders.• Created a database using Access to monitor accounts receivable and payable.• Created and monitored Excel sheets for billing and inventory purposes.• Monitored and created local network connections for the home office group of computers.

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  Crystal Cruises

  Jul 2007 - Jan 2008

  Land Programs Associate Temporary

  • Handled customer service calls regarding luxury shore excursions.• Helped with adding shore excursion requests within the AS400 Res System.• Handled phone inquiries from international tour operators.• Created and monitored an inventory of shore excursions through Outlook and Excel.• Updated and managed company website.• Rescheduled missed flights for cruise guests.

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  Carnival Cruise Line

  Jan 2008 - Jun 2009

  Meet and Greet Agent Temporary

  • Knowledge of embarkation and disembarkation procedures of port operations.• Reviewed guest travel documents to meet government travel requirements, and input the information accurately into computer systems at the airport checkin.• Directed and assisted cruise guests to their mode of transportation upon arrival and departure of cruise terminal and airport terminals.

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  Iron Mountain

  Jun 2009 - Feb 2010

  Record Center Specialist Temporary

  Performed the following duties as dictated by Warehouse Manager:Created a database with Access during the Kaiser/Ventura Project.Prepared and processed highly classified files for the Santa Barbara Cottage Hospital System to be stored on the company’s SafeKeeper system.

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  BlueCross BlueShield of Tennessee

  Mar 2011 - Jul 2015

  Claims Examiner/ Project Coordinator

  • Processed adjustments and corrections of CMS-1500 and UB-04 claims within Facets application.• Trained and coached new transitional employees within the department.• Handled various home plan Misroutes in a timely matter within the Blue2 application.• Worked with Training and Development of Bluecard to update processing procedures for Medicare Advantage PPO and Medicaid guidelines.• Worked on the implementation of Windows 7 within the department.• Worked on testing new Windows 7 environment for stable Imaging software. Show less

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  Blue Cross and Blue Shield of Minnesota

  Sept 2015 - Jan 2016

  Customer Service Representative/Minnesota Government Programs

  • Handled incoming inquiries regarding healthcare and product information from BCBS Members.• Handled non-members inquiries about enrollment and educated them about BCBS Programs.• Knowledge of multiple computer applications regarding Minnesota Healthcare Government Programs.• Provided accurate information to customers in a timely manner meeting performance and quality goals.

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  Amazon

  Sept 2016 - Dec 2016

  Seasonal Lead Bilingual Manager

  • Trained new Spanish-Speaking hires in Shipping, Pack, & ICQA departments.• Trained knowledge of safety and company policies to Spanish-Speaking new hires.• Handled Learning Departments request for translating new learning material for Spanish-Speaking new hires.• Translated feedback, and miscellaneous documentation for managers within the departments of ICQA, Shipping, & Pack.• Retrained and gave feedback to various Integrity Associates per Area Manager’s & PA’s request.

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  BlueCross BlueShield of Tennessee

  Aug 2017 - Dec 2017

  Consumer Advisor

  • Handled incoming inquiries regarding healthcare and product information from BCBS Members.• Handled non-members inquiries about enrollment and educated them about BCBS Programs.• Knowledge of multiple computer applications regarding BCBS multiple major business accounts.• Provided accurate information to customers in a timely manner meeting performance and quality goals.

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  American Airlines

  Jan 2018 - Jul 2018

  Bilingual CSA / Ramp Station Agent

  • Assist guests with their luggage and boarding information at check-in and gate areas.• Load and unload of baggage, cargo, freight, and company materials on and off aircraft.• Marshal aircraft to the gate and do an inspection of damages to aircraft upon arrival.• Clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory.• Secure the aircraft overnight with a full inspection of all compartments per FAA regulations.• Determine flight close-out times and prepare, complete and check various flight forms CLR, Fuel Slip, and PW for accuracy. Show less

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  Hilton

  Feb 2019 - May 2019

  Night Front Office Manager Temporary

  Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation.Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concernsInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsComplete audit procedures, as needed. Show less

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  BlueCross BlueShield of Tennessee

  May 2019 - Jan 2022

  Claims Examiner

  • Processed adjustments and corrections of CMS-1500 and UB-04 claims within Facets application.• Trained and coached new transitional employees within the department.• Handled various home plan Misroutes in a timely matter within the Blue2 application.• Worked with Training and Development of Bluecard to update processing procedures for Medicare Advantage PPO and Medicaid guidelines.

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  Covenant

  Mar 2022 - Nov 2022

  Engineer Driver Manager

  • Manage all driver interactions, coaching and documenting any issues.• Communicating availability and ETA’s to planning and customer service.• Accurately updated TMW, Service trace, and Power BI with correct information.• Confirm driver routing for expirations, maintenance, trade trucks, and home time.• Track breakdowns and PM services for tractors assigned to their fleet.• Accurately audit payroll and accessorial for drivers.• Ensure a high level of utilization for tractors and drivers. Show less