Mitchell Flournoy

Experience

• 

  Brilliant Solutions

  Nov 2014 - Apr 2015

  Account Manager
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  Sheriff's Office

  Apr 2015 - Dec 2018

  Deputy Sheriff

  For my next role, I was assigned as a member of the Patrol Division making regular patrols across the county.Sheriff’s Deputy & Corporal – Detention DivisionSheriff’s Deputy – Detention DivisionStarting as Sheriff’s Deputy with the division, I was promoted to Corporal supervising teams of deputies for assigned shifts, maximizing security and safety of over 380 inmates, staff, and visitors.I was also designated as a Field Training Officer and became the Assistant Team Leader for the Critical Emergency Response (C.E.R.T.) Team. Show less

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  New Hampshire

  Jan 2019 - May 2019

  Police Officer

  I served as a police officer conducting regular patrols, responding to calls routed from dispatch, and executing other law enforcement actions (traffic stops, security checks, etc.). While with the Belmont Police Department, I actively engaged in community policing efforts, working constantly to strengthen the relationship between community members, organizations, and businesses and the police department, while maximizing public safety.

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  ServiceMaster Elite

  May 2019 - Jan 2023

  I earned my next promotion to estimate, plan, and execute projects under $100K related to water, fire, and/or mold damage. I also established total work scope to be completed by Technicians for each job and managed teams of both Technicians and vendors/subcontractors ensuring quality deliverables were achieved on time. I joined the organization as a Technician before demonstrating leadership abilities and quickly being promoted to Crew Chief directing a 15-member team to mitigate water, fire, and/or mold damage for homes and commercial properties.

  • Branch Manager

    Sept 2021 - Jan 2023

  • Project Manager

    Apr 2021 - Dec 2021

  • Crew Chief

    Feb 2020 - Apr 2021

  • Technician

    May 2019 - Feb 2020
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  ServiceMaster Elite

  Mar 2023 - Mar 2024

  I continue to be promoted, currently scoping and managing large loss projects $100K and up resulting from natural disasters, fires, and other major events. Among my key contributions and achievements, I…- Estimate total costs and expertly categorize each project for clients, adjusters, consultants, and other project stakeholders.- Develop/execute full lifecycle project roadmaps, leveraging project management abilities to maximize execution and efficiency across all phases of projects, while ensuring highest quality standards are met.- Prioritize scheduling for an ever-evolving project portfolio to ensure projects are delivered on-time and within budget. I simultaneously managed and completed two major projects, $1.7M and $700K, within a tight, three-week timeline over one period.- Assemble and lead project teams consisting of laborers, supervisors, and various contractors depending on each project's requirements. Vendors/contractors include plumbers, equipment rentals, site security, electricians, and others.- Act as client representative, while problem solving and resolving any issues, as well as recommending changes to improve final results.- Develop project bills in Xactimate and process for collection. Show less After being promoted to Branch Manager, I oversaw all operations for two different branches, optimizing the performance of a team of four Project Managers and 20 Technicians, while managing budgets and costs to maximize bottom-line results. Over this period, I…- Delivered the training and coaching that enabled each team member to grow as professionals and excel.- Was selected to be a key member of the Training Development team, planning and organizing organizational training programs. I was integrally involved in drafting a standardized Technician Orientation policy. - Worked hand-in-hand with HR to conduct employee hiring, onboarding, corrective actions, and terminations, among other personnel functions.- Partnered with the Production Team to schedule jobs and continually maximize the efficiency of all field operations.- Directly handled all escalated client issues, partnering with in-house legal counsel to negotiate and achieve satisfactory resolutions.- Tracked and made changes to ensure projects met goals and came in on budget, achieving 40%-60% profit margins.- Oversaw all warehouse operations, carefully managing supplies and resources to meet the demands of projects.- Designed/rolled out a Sales team Template that was far more effective.- Collaborated with the Design team to develop/test a new Job Budget & Rough Order of Magnitude tool that improved capabilities. Show less

  • Senior Project Manager

    Dec 2021 - Mar 2024

  • Branch Manager

    Mar 2023 - Jun 2023
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  Laconia Christian Academy

  May 2024 - now

  Director

  At LCA, my role involves overseeing a wide range of initiatives to guarantee adherence to state licensing standards, cultivate strong ties with the local community, and attract top-tier personnel. I am responsible for guiding students as they discover and pursue new educational prospects, all while diligently fostering a safe and nurturing environment to support their development. In addition, I also handle various other responsibilities, including:- Safety Officer: Ensuring compliance with safety protocols and regulations to maintain a safe environment for all faculty, staff, and students on campus. Responsible for conducting safety inspections, implementing safety training programs, and staying up-to-date with safety standards and regulations.- Facilities Coordinator: Overseeing the day-to-day management and maintenance of the facility. This includes coordinating maintenance and repairs, managing vendors and contractors, overseeing building security, and ensuring that the facility meets the needs of its occupants. Show less