Mario Davidkov

Experience

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  Telenor

  Dec 2014 - Sept 2016

  Customer Service Representative

  - Servicing corporate and private clients.- Providing accurate information about products and services.- Performing sales during communication with customers.- Assisting clients with problems and reporting complaints. - Communicating with other departments regarding complex problem resolution.

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  Sixty K Ltd (60K)

  Sept 2016 - Nov 2017

  Technical Support Representative

  - Provide technical and network problem resolution to end-users in the United Kingdom.- Performing a diagnosis while guiding users through step-by-step solution. - Dealt with ADSL and Fibre technologies.- Giving feedback to colleagues and helping with new additions to the team in the role of deputy.- Dispatching personnel in the event of a hardware or line failure.

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  Interoute

  Nov 2017 - Jul 2018

  Service Desk Agent

  - Organizing planned and emergency maintenance works in company data centers and equipment.- Organizing access to company data centers and equipment rooms for engineers.- Communicating with field engineers, vendors and customers to confirm task completion.- Maintaining work schedule and confirming attendance. - Providing first line support over email and phone.

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  ABB

  Dec 2018 - Aug 2022

  - Managing Planning, Logistics and Warehouse departments.- Responsible for the performance and development of 8 people. - Responsible for change management withing designated departments.- Reporting and improving Key Performance Indicators.- Maintain proper working relationship with colleagues from Switzerland, Italy and rest of Europe.- Maintain proper working relationship with vendors both locally and abroad.- Responsible for following national and international laws and regulations.- Responsible for maintaining internal systems and databases (SAP, Access, SharePoint and others). Show less

  • Planning and Fulfilment Team Leader

    Jan 2021 - Aug 2022

  • Warehouse Supervisor

    Mar 2020 - Dec 2020

  • Inventory Planner

    Dec 2018 - Feb 2020
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  Ottobock

  Nov 2022 - now

  Warehouse Manager

  -Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.-Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.-Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.-Developed and implemented policy and procedure updates to improve workflow and productivity.-Developed safety programs to protect workers and reduce injuries.-Oversaw warehouse staff and maintained efficiency in fast-paced environment. Show less