Christiana Kyriakidou

Experience

• 

  Synovate

  Mar 2005 - Sept 2005

  Research Executive
• 

  DeLeMa McCann Cyprus

  Jan 2007 - Nov 2008

  Public Relations Executive

  Developed and implemented successful below the line events and activities for a range of Customers and diverse products and services. Including Management of Media relations, planning, designing, coordinating and executing events, like media press conferences, product launches and client VIP events.

• 

  Microsoft

  Nov 2008 - May 2023

  Leading a diverse set of complex Worldwide programs and services in Data Management, Data Content Health, and Data Governance. • Managing critical Data Management Services supporting key Microsoft Business Stakeholders in Commercial and Retail space for Channel Partners Reporting.• Excel and lead in developing and executing program plans for highly complex initiatives, including defining project Timelines (PROSCI), performance metrics (OKRs/KPIS), vendor management, financials and resource needs.• Leveraging data and performance metrics, through dashboards (Power BIs), storytelling and respective communications to demonstrate the value of the programs, show business impact and relevant risks for strategic planning and execution• Managing a team of more than 25 Data stewards, engineers and operation professionals• Acting as a Content Health-Data Quality expert with deep analytical competencies, providing significant data enhancements and data proposals to enable enriching the context and capabilities of the Critical Data Assets definition of the Data Platforms• Performing program landscape research and analysis, forecasting and examining business trends to identify and define program scope and contribute to overall business priorities.• Highly contributing in building and support a modernized Data Solution for Partners. Show less Leading a portfolio of Master Data Governance and Data Mastering Programsand Services including the orchestration of planning, execution and completionacross disciplines and stakeholders.• Worldwide responsibility and ownership of delivery and end-to-end execution of multiple Data Managed Services – including Partners Profiling Service and Customer Master• Formally drove a centralized and highly governed Enterprise Service of SAP Customer Master, to ensure continuous business process effectiveness and productivity improvement through envisioning new and upscaled ways to support the field business• Identified and scoped opportunities to digitize and improve areas within programs space and closely monitored the rhythm of Operational Delivery• Applied a broad functional knowledge base-delivered user trainings, communications, playbooks and learnings-to support business and stakeholders to resolve difficult issues, build broader capability and influence strategic decisions• Fully planned, organized and actively participated on Microsoft Partner Events, MS Inspire, to maximize partner adoption and usage of Service. That involved content creation, evangelism, data driven storytelling and public presentations. Show less Accountable of end-to-end Delivery and execution of multiple Data Driven Business and Partner Services and management of outsourced suppliers.• Engaged with Partners and Stakeholders to identify opportunities on improving field data operations, champion policies, procedures and tools as a result of enhancement of business and corporate productivity.• Changed the game by increasing field productivity and satisfaction through end-to-end solutions that drive data quality upstream, building scalable applications and services that delivered measurable impact and great user experiences• Developed and applied data expertise to allocate potential data issues/trends and ensure those are addressed at Corp Level• Originated the evolution of Customer Licensing Profiling, formulated and orchestrated partner teams, resulting in identifying and defining the business needs and strategic efforts required for the delivery of the in-scope automated solution.• Reformatted Data Support Service through Change Management, to empower business and shift their behaviors and experiences by digitizing the approach Show less Driving Management Services evolution, simplifying the IT portfolio andidentifying new scalable services.• Managed the Customer Support desk and scaled the process by Change Management procedures, critical to company data operations and reporting for marketing, sales and revenue enablement• Monitored and evaluated data processes, including running and measuring metrics to ensure service KPIs are performed as expected• Used statistical analysis and data to benchmark and interpret key indicators• Responsible on planning, designing and implementing Data Management biannual survey along with analyzing and presenting respective results• Incorporated Process methodological approaches, Six Sigma, to surface insights and leverage opportunities, aligned with business standards, maintaining compliance and increasing productivity.• Maintained documentation for flow, controls and learnings underlying the service requirements and operational procedures. Show less

  • SR Business Program Manager

    Mar 2021 - May 2023

  • Business Program Manager

    Mar 2018 - Mar 2021

  • SR IT Service Operations

    Sept 2016 - Mar 2018

  • IT Service Operations

    Jan 2014 - Sept 2016

  • Data Analyst

    Nov 2008 - Jan 2014
• 

  Philip Morris International

  Jul 2023 - now

  SR Manager P&C Data Governance