Sean Gatcomb, MBA

Experience

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  Hello Direct, Inc

  Aug 2005 - Feb 2009

  Customer Service and Sales Representative

  *Inbound sales of high tech telephony equipment, via telephone.* High conversion of calls into sales.* Increased the value of each sales by adding on sales items and warranties* Maintain a high level of communication with customers.* Marketing Support* Liaison between manufacturers and sales force* Create marketing collateral for GN Netcom and Hello Direct* Assisted in new product roll out* Maintained data base (Navision)* Assisted in the updating of catalog and internet with regards to new product* Assisted in training in new products* Customer Service* Assist internal and external customers as needed* Problem solve issues* Maintained data base integrity by accurate record keeping.* Maintaining high call volume* New Business Development* Outbound sales via telephone* Prospected new accounts* Maintain relationship with customers for continued business success Show less

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  TDS Telecom

  Jun 2009 - Jan 2011

  Sales Advisor

  Inbound sales of residential phone products, internet and Dish Network.*Sales*Customer Service*Increased value of each sale *High conversion of inbound calls to sales

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  Southern New Hampshire University

  Sept 2010 - Jan 2013

  MBA Student

  MBA; Graduate Certificate Social Media Marketing

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  Robert half - office team

  Apr 2011 - Oct 2013

  Temporary Associate

  Temporary office staffing solutions: customer service and sales.

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  LifeShare Management Group, LLC

  Oct 2013 - Feb 2017

  Respond to external requests for information required by the organization for its regulatory filings.Respond to inquiries from state regulatory agencies and funding sources.Monitor pending legislation and regulations affecting LifeShare.Communicate state and area agency requirements to internal and external clients.Provide development guidance and assists in the identification, implementation, and maintenance of compliance policies, procedures and work instructions.Assist in the identification, analysis, and resolution of compliance issues related to state audits.Assist in developing, producing and conducting compliance training programs.Prepare, attend and monitor results for state certifications.Manage relationships with stake holders: Regulatory agencies Funding sources Staff Providers (external contractors) Individuals servedPlan, direct and coordinate audits.Serve as a LifeShare resource and liaison on communication, workflow, and quality improvements initiatives.Create training content for internal and external clients related to compliance and quality procedures.Train internal and external clients related to compliance and quality procedures.Make sure administrative requirements are met for moves and new homes.Created documents that allowed for tracking of information needed to maintain quality and compliance.NH Leadership: Facilitated monthly NH Directors meeting Problem solving Special projectsCreate budgets for Day and Residential programming.Working with state agency and area agencies on procedures and complaint investigations.Work with internal clients to ensure that state regulations and LifeShare best practices are followed.Instructor for The Mandt System. Show less Responsible for oversight and management of residential and community day programs in the Portsmouth region.Hiring Manager for day and residential program managers.Direct supervisor to program managers for the day and residential services.Quality Assurance and Compliance for the residential and community day program services.Liaison between the Area Agencies (funding source) and the vendor.Liaison between the State Agencies and the vendor (certifications, investigations, etc...) The Mandt System instructor Show less Direct Support Professional (Life Coach) Supported adults with IDD/TBI Advocate Community integration Community activities Supportive work/volunteering Reaching goals Personal careResidential Program Manager Supported adults with IDD/TBI Community integration Shared Living ModelMonthly duties included: Documentation Attendance Site visit Medication administration quality check Monthly progress report Support for home care providersRecruitment/retentionQuality Monitoring provider notes Meeting with providers to discuss individual specific actions are completed Training new providers Maintain existing providers training is up to dateCompliance State Regulations Prepare for state audits Show less

  • Director of Quality; State Certifications

    Jun 2016 - Feb 2017

  • Regional Director

    Mar 2015 - Jun 2016

  • Associate Director

    Oct 2013 - Mar 2015
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  Residential Resources

  Jun 2017 - now

  Program Manager