Kamal Kishore Sahoo

Experience

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  Reliance Communications

  Jan 2005 - Jan 2006

  Software Developer

  Worked on projects like CDR Parser, Charging gateway, SMS Gateway, Prepaid LCO, etc.. in the areas of Technology – C++, Unix, Linux, Shell Script, and Oracle.

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  Tech Mahindra

  Jan 2006 - Jun 2007

  Senior Technical Associate

  • Analysis & Requirement gathering• Effort Estimation• High level & Low level designing• Review of design documents and code.• Maintenance• Implementation of Change requests for existing services• Impact analysis of system dependencies• Debugging and bug fixing• Code Review • Preparation and Review of design and test documents• Co-ordination with onsite team for requirement gathering, Integration testing and implementation.

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  DXC Technology (Legacy HPE)

  Jun 2007 - Dec 2020

  Customer project & program manager

   Engaged in the sales cycle for new opportunities and performed multiple RFI/RFP response and Solution Formulating budget & operating plan for the program and identifying any program risks, conducting impact analysis with a mitigation plan Extensive experience in engaging/starting new projects, Due Diligence, BAFO, Customer Dialogs, and HR transition Led process & identified opportunities entailing reuse & optimization of resources along with transformations involving automation, in turn enabling high profitability and competitive pricing Managed large and complex transition and transformation projects and 50+ deals Raised employee retention rates through regularly engaging, mentoring & inspiring team through the entire course of the program  Augmented profitability & savings through proper utilization of tools & techniques to optimize processes such as segmenting complexity, process flow & standardizing work Proven track record of no revenue loss due to tranquillity issues Managing programs at Multi-geography to Multi delivery centers transition spanning continents across multiple vendors Proven track record of no revenue loss due to tranquillity issues in delivery Successfully managed various projects thus deputed on critical projects to de-escalate the situation at customer sites which helped turn-around the state (contributed towards mitigating Rs. 12M penalty from a Telecom major customer) Contributed to improving customer satisfaction rating for projects at both region and organization level Bagged Best Managed Project Award & Received e-awards for outstanding effort and initiatives Participated in ISO 20000 (Services Management), ISO 22301(BCMS) Certification & CMMI Level 5 certification Well versed with the ITIL framework, Incident, Problem, Change & Release management processes Trained on Hadoop BIG DATA, Analytics, Cloud Computing, Azure DevOps, Docker, Kubernetes, Automation(RPA), SAFe, and so on Show less

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  IBM

  Jun 2021 - now

  Digital Transformation Business Manager

  - Contributing to the Base Account Growth and expanding the footprint − Leading the complex and critical E2E IT system establishment program cut across multiple technology towers− Managing a growing portfolio− Delighting the customer and getting high NPS score demonstrating the passion to get things done and customer first approach − Strengthening governance of active engagements − Streamlining and tracking the Program cost for better decision making − Introduction of cluster framework for cost optimization and improving margins as direct benefits apart from better governance, knowledge sharing, reduction in attrition etc as indirect benefits − Leading the major cluster transformation including moving from inhouse data center to AWS Show less