Maxime Gauvrit

Experience

• 

  Hyatt Paris Madeleine

  Jul 2016 - Dec 2016

  Front Desk Receptionist
• 

  Grand Hyatt Kuala Lumpur

  Feb 2017 - Jul 2017

  Front Office Management Trainee
• 

  Park Hyatt

  Apr 2018 - May 2019

  Corporate Leadership Training - Rooms (CLT)

  Oversee of the Guest Experience Department in planning, organizing and executing all arrangement for the hotel VIPs.Communicate and coordinate with other departments on a regular basis in ensuring seamless experiences. Develop coaching and mentoring in order to meet Park Hyatt service standards, policies and procedures. Monitored and analysed guests’ satisfaction score on online platforms.Strengthening and developing World of Hyatt, ensuring members satisfaction and standards.

• 

  Rosewood Hotel Group

  Jun 2019 - now

  Part of Hoiana Resort & Golf - Integrated Resort Oversee and manage front office operations for both Hoiana Hotel and Suites (141 suites) and New World Hoiana Beach Resort (330 rooms), leading a team of 40+ associates. Rosewood Guangzhou Leading the opening of China’s highest club lounge with an open terrace on the 108th floor. Rosewood Guangzhou Club68, Residence LoungeOpening the first residence lounge in the city for Rosewood Residence Guangzhou guests.Pre-opening period from June to September 2019

  • Front Office Manager

    Jun 2022 - now

  • Manor Club Manager

    Oct 2020 - May 2022

  • Assistant Club Manager

    Jun 2019 - Sept 2020