Hamza Jashim

Experience

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  Benzy Infotech Pvt. Ltd

  Apr 2009 - Oct 2010

  Support Engineer

  - Network Administration, Hardware maintenance.- Diagnose, analyze and resolve Laptop, PC software and hardware issues.- Configuring RAID on Hp & Compaq servers.- Implementing MPLS Technology for corporate enterprise.- Installing, Managing and configuring operating system like - Windows 9X/XP/2000/2003 server and various Softwares.- Maintenance user accounts.- Remote administration using tools like Msrdp, Radmin, Vnc, and Team Viewer.- Configuring mail Clients (Outlook Express, Eudora and Thunder Bird).- Implementing Network Cloning using G4U.- Configuring and troubleshooting travel agent softwares.- Planning and implementing local area network.- Configuration of CISCO Routers and Switches.- Implementing the protocol routing for CISCO Devices-RIP.- Configuring the Inter-VLAN Communication.- Implementation of TCP/IP & related Services-DHCP/DNS/IIS-Experience in Estimation of Quantities. Show less

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  Al Ghannam Auto World Co. WLL

  Nov 2010 - Jun 2011

  Technical Support Engineer

  - Providing computer support services both for software and hardware for an organization’s employees.- Identifying and solving any problems that affect computer operating systems.- Network Administration, Hardware maintenance.- Configuring mail Clients Outlook Express, Eudora and Thunder Bird.- Remote administration using tools like Msrdp, Radmin, Vnc, Team Viewer.- Installing, Managing and configuring operating system like Windows 9X/XP/2000/2003 server and various softwares.- Maintenance user accounts.- Configure and setup wireless network.- Establishing VLAN membership in Dell and CISCO switches.- Having experience with trouble shooting network printers. Show less

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  RasGas Company Limited

  Dec 2012 - Dec 2017

  IT Support Specialist

  - Provides technical support to the employees regarding problems related to computer applications, hardware, networking and other technical issues.- Assist in installation of computer equipment (Monitors, Computers, Printers, Scanners, etc.).- Create and updates the user and IT technician guides.- Remote administration using SCCM for support and software installation.- Supports in the installation of the company’s standard and non-standard software applications.- Provides VPN support for RasGas employees.- Configures Blackberry Enterprise Service for the users who have Blackberry device.- Configures IOS & Android devices to access enterprise resources (emails & share drives).- Reset or unlock user accounts.- Enabling PC/Laptop on the AD and moving to the correct OU.- Setting up and configures network printers.- Assist in processing secure USB requests.- Creation and management of DIGIPASS Vasco Tokens.- Assist staff in board room meeting and video conferencing.- Involved in implementation of Scala Player (digital Signage). Show less

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  QatarEnergy LNG

  Jan 2018 - Jun 2022

  IT Support Specialist at Qatargas

  - Providing level 1&2 support to users via Phone, Email and BMC Incident reporting systems and onsite visits.- Hardware/software, Printer/Scanner and basic Cisco IP Phone support.- Using of IT support related tools & applications like Active directory, Administrative tools, SCCM (2016), NexThink Finder, BMC ITSM System, Cisco Network Systems, VPN, Citrix, Vasco, MyQ secure printing, McAfee (EPO system) Encryption (MDE) and DLP ENS and Airwatch console.- All hardware setup and installations (Laptop, PC, Monitors, Printers, etc.)- Remote administration using SCCM for support and software installation. Visiting users if needed for face to face support or support within IT workshop.- Remote deployments of software, updates, scheduled tasks, Antivirus maintenance (McAfee).- Configuration and troubleshooting of software related to Oil & Gas sector.- Managing hardware stores and inventory systems.- Working in a Help Desk Environment and usage of Cisco Phone Agent.- Specializing in all On-Site support requirements on the head office. Show less

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  QatarEnergy

  Nov 2022 - now

  Information Communication Technology Technician